When I was a new shopper, I accepted what I thought was going to be a simple sandwich shop at a nearby military base. By the way, it had been posted as a "quick and easy" assignment. I went to print the instructions without checking the preview info, and over 30 pages later, I had in my hand one of the most incoherent documents I have come across in all of my mystery shopping to date. Every other paragraph was either bolded in red, highlighted in yellow, typed in all caps, typed in oversized type, typed in a different font, and/or underlined. It was a bloody mess, and impossible to tell which elements were truly emphasized. The lengthy requirements for the minimal fee were ridiculous. I immediately tried to cancel. For days, the scheduler sent me nasty emails. The whole thing was ridiculously annoying and insane.
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"Between stimulus and response, there is a space.
In that space is our power to choose our response.
In our response lies our growth and our freedom."
~Viktor Frankl