Restaurant Owner Praises Server for a Perfect Shop!

On Facebook, a restaurant that I "liked" posted a photo of one of their servers standing alongside the owner of the company, praising him for a perfect "shop". He got a score of 100 from a mystery shopper for excellent service.

I thought it was so great that they featured him on their page and made a big deal out him doing well. He was beaming in the photograph, and so was the owner.

I think some people have the misconception that mystery shoppers are out to "get" employees, but I know that I always feel much better doing reports where I can sing an employee's praises, rather than a negative report where there were a lot of problems to point out.

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Yes, me too! How neat for that server.

Not only does it make me feel good, but it's a hell of a lot easier and less time-consuming to write up! And more fun to write up, too. : )

Practitioner of the Nerdly Arts.

Yes, I love to be able to praise them for excellent service too! That's awesome for the server!

It's so nice to hear this. Thanks for posting it!

This was great to hear. One of the best things about this work is realizing that 95% of people working with the public are committed, friendly and helpful. Without gushing, I try to emphasize good service on a report when it occurs -which is very often. Thanks for posting this!

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I like hearing of this too. I waited tables once for a Mexican restaurant that was very intense about being shopped and many of the servers lived in constant fear of being shopped though no one was ever fired for getting a bad shop - just given lousy sections in the restaurant. It sure is nice to see someone score 100% and get some recognition for it, and I sure like it much more when someone does a great job and I can honestly sing their praises.

I have a question. If we "like" a Facebook site, will that company be able to see our page, if it is not public. I certainly would not want to like a company/restaurant that I ms and they know I'm a ms'er.

Not my circus - Not my monkeys @(*.*)@

~Polish Proverb~

There was a thread about this - "Re" to 'like' or not to 'like'"...

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"Between stimulus and response, there is a space.
In that space is our power to choose our response.
In our response lies our growth and our freedom."
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I love it any time I can give an excellent reports. If there is a section where I can put comments, I make sure I state that this is the type of employee they want to represent their company.

Usually it is much easier to write a report when everything is perfect.

It's great to see that company recognizes and rewards that performance.

I worked for a place that did so and also used the reports as a feedback tool to help evaluate the business and identify opportunities for improvement. In other words, the negative reports, or parts of them that were repeated over time by the staff was a wake up call for management to figure out how to improve the performance as a group. It wasn't about having the employees live in fear of the mystery shopper. I wish all companies did this. It really is the best use of mystery shopping.

Happily shopping Rhode Island and nearby Massachusetts and Connecticut

yes... especially because many companies dont ask for comments about a "yes" answer...

shopping north west PA and south west ny

I know a girl who works for Texas Roadhouse. If you get a 100, you get $100. If you get below a 70, you get fired immediately.

I almost don't want to know these things. I want to just report accurately what happened. I worry that knowing the consequences like this could subconsciously affect my reporting.

The best thing to do is take it all with a grain of salt. No doubt the consequences of our reports are greatly exaggerated.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.

I completely agree with Bay. I'm getting more than a bit weary of discussions that unequivocally state employees are terminated solely on the results of a mystery shopping report. If shoppers are going to take that as fact - whether it is or not - then there is no way they are going to be able to provide objective non-biased feedback.

And ya know what? It makes it a helluva lot harder to "wear the black hat" when reporting on a substandard experience if the visit has been made after some other shopper has gone "unicorns and rainbows" on their prior visit. If the previous shopper went out of their way to skew the results in favor of an undeserving employee because the shopper was concerned about the continued tenure of an employee, it negates everything we are supposed to be doing out in the field. And any subsequent negative reports are going to be scrutinized even more carefully and/or called into question by the MSC and client.

Some of the servers get incentives like cash if they score a perfect 100. In some cases, the manager's bonus is strongly impacted by the results of the mystery shops.

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Restaurant Owner Praises Server for a Perfect Shop!

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