One time, an editor accused me of not reporting on the restroom in my narrative. I say "accused" because of her word choice and tone of the email.
I had kept a copy of my report and therefore had proof that the editor was wrong. After I responded (politely, professionally, and without negative attitude), she responded that she must have missed it because it was buried in my narrative.
I didn't bother to respond again after that. My description of the restroom was at the end of one paragraph in my report. That paragraph was dedicated to describing the physical conditions (such as cleanliness, neatness, stock level, etc.) of various parts of the restaurant.
The same editor had read many of my reports for the same client. Although I did not copy and paste from one report to another, I did follow the same, general format. Therefore, the editor should have been familiar with where to look for descriptions of the restroom. Alternatively, she could have also done her job competently and read what was written.
This editor had also erred several times before and tried to downgrade reports without just cause. I enjoyed these shops too much to quit doing them because of her. However, whenever I see an email from her, I get an unpleasant feeling before I open the email, and a sense of relief if the grade is just another "10."