Bestmark auto sales phones shops

Have you done them? How are they? Iam not a car person.

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They are easy. You have to talk to new car sales and tell them you are looking for a car and ask a knowledge question like price, MPG, etc... I always give out my google voice number because they hound me for months on end. Every few months, I create a new email account and select a new phone number for the sole purpose of stopping sales calls for all my mystery shops.

kkalook, I understand having a google voice number, but why get a new number every few months? Just about anytime you go on a test drive, you'll have to show your license, so there goes using an alias.

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Have PV-500 & willing to travel.
"Answers are easy. It's asking the right questions which is hard." (The Fourth Doctor, The Face of Evil, 1977)

"Somedays you're the pigeon, somedays you're the statue.” J. Andrew Taylor

"I have never met a man so ignorant that I couldn't learn something from him." Galileo Galilei

I use google voice and I just never answer it. I get a text message of any message they leave or can listen to it. I only answer if I'm specifically expecting a call that I need to answer. Once the shop is over, I don't answer that number again until I do a shop where I have to answer it again. I have business cards made up with an alternate email address and my google voice number and my real name (to match a drivers license) and PO Box. I'm sure not going to change THOSE every few months!

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I pray it does not occur that the last thing I did before I died was vacuum the house or eat broccoli.

I have the google number call my landline. I get a few calls a week from sales people following up on car shops, bank shops, financial shops, etc.. Changing the number stops the calls.

I don't do test drives - with my luck, I will get into an accident.

They are easy.

kkalook Wrote:
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> I don't do test drives - with my luck, I will get
> into an accident.

That's always been my fear about test drives, too!

Practitioner of the Nerdly Arts.

Thank you ladies and gentlemen. The guidelines are fuzzy at least to me, about what particular car you are asking about??

You can inquire about any make of car within the model that you are given. They are testing the sales ability of the associate answering the phone - so were they friendly and outgoing, did they ask open ended questions, did they invite you into the dealership, etc.

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Always take the high road.

They are pretty easy. The guidelines are straightforward and its pretty clear what you need to do... but the whole concept seems dated these days in my opinion. I mean, most of the shops involve calling larger dealerships, all of which typically have a fairly comprehensive web page. Why would I have to call a Ford dealership to ask what the mileage is on a Focus... or the safety features of a Hyundai...

And most even have their stock all posted online, with pictures.

I've done a bunch and I still can't help feeling like a moron when I ask "What kind of mileage does that get?" But hey, its a 5 or so minute phone call and a quick survey...

That's still the most difficult part of MS'ing in general for me ~ doing things demanded by the guidelines that make me feel like a moron.

This really goes more with that other thread discussing what to call what it is we do, other than mystery shopping... but... I told Dad (who knows exactly what I do) that sometimes I feel like I'm paid to go be a moron.

Practitioner of the Nerdly Arts.

Yes Storm, I haven given up doing the Medicare call center shops from STN because the knowledge questions do not apply and way too long report. Done. I think that a lot of clients and MSCs should update their shop scenarios. "I had a couple questions regarding something I saw on your website..."
Please note that I did not mention a client in connection w/ STN.

They are easy, but unless you took and arrow to the knee or something, they eat up time that would be better spent doing a real auto shop.

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up, up, down, down, left, right,left,right, B,A, start.

They are easy and the survey is minimal. I am not a car person myself but the dispatch sheet will tell you exactly what to do. After a while, you can do them in your sleep.

I like to do them on my 'home' shop days. Pay may not be that great but I am not doing anything else so may as well make a few bucks.

CJ410 Wrote:
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> They are easy and the survey is minimal. I am not
> a car person myself but the dispatch sheet will
> tell you exactly what to do. After a while, you
> can do them in your sleep.

I like to do them on
> my 'home' shop days. Pay may not be that great but
> I am not doing anything else so may as well make a
> few bucks.

I have been offered an auto shop repair phone call. Do you know if this is as easy as the sales call?

IMO, the repair phone shop is easier than the sales one.

CHERRY- As spaztck said, the repair is way easier than the sales. Just be sure you call and cancel the appointment the next day.

OOOPS! Oh shut it is too late now.

CJ410 Wrote:
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> CHERRY- As spaztck said, the repair is way easier
> than the sales. Just be sure you call and cancel
> the appointment the next day.

I have forgot to call back and felt so bad! Glad my shop wasn't cancelled but still felt bad that I took up a spot someone could use. :/

Edited to add what I do to help not forget...

I started putting a place in my notes that says cancel date. I leave that in my 'to do' shops until I have called to cancel.

Edited 1 time(s). Last edit at 03/27/2013 05:47PM by CJ410.

Hi CJ410,

Forgetting to call back to cancel happens. I like the way you came up with the "cancel date" notation in your notes to prevent it from happening again.

BTW, I do lots of repair and sales phone shops because they are quick and easy to do from home when you can't get out because of all the snow

Give the repair phone shop a try, see how you feel about it, and if you don't like it - you don't have to accept them ever again. Isn't it great to be your own boss?

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Silver Certified in the Great White North
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I do these calls as well. Visiting a dealer pays better but can only do two a day with Bestmark. I have learned since many companies are connected via the web - to give an alias as well as a different phone no. I also enter star67 so my land line no. is not visible.

txmedia Wrote:
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> I do these calls as well. Visiting a dealer pays
> better but can only do two a day with Bestmark. I
> have learned since many companies are connected
> via the web - to give an alias as well as a
> different phone no. I also enter star67 so my
> land line no. is not visible.

Good suggestions, thanks!!

Disregard. Thanks.

Edited 1 time(s). Last edit at 10/04/2013 03:04AM by mallena2013.

I've done an auto shop without a call required and was only there for 15 minutes. My husband thought that I would be stuck there for an hour, but I declined the test drive as to not waste time. The report was easy and I signed up to do another one tonight but this one included a phone call to them prior, which I've done, so now I have an appointment. I hope this doesn't take long either because I have a hockey game to watch tonight!

I have done quite a few of these. However, I have completely stopped because they require you give them a real phone number and report if they call back. I too still get calls months later. I have a second cell phone I don't answer very often, but still it's irritating that they KEEP calling. Take a hint already!

TeraT, I think maybe the car shop angels were on your watch that day because I have n-e-v-e-r only spent 15 minutes in a dealership, even when the salesman was incredibly disinterested. I haven't seen a report that doesn't require you to "paint a picture" from the time you exited your vehicle until you climbed back in and certainly none that I would describe as "easy". Was your report accepted?

Just a little advice: Don't ever, ever agree to do a car sales shop towards the end of the month! You will become part of the decor!

(heart)

I intend to live forever. So far, so good.

That's why you get a googlevoice phone number.

Bearclaw14 Wrote:
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> I have done quite a few of these. However, I have
> completely stopped because they require you give
> them a real phone number and report if they call
> back. I too still get calls months later. I have
> a second cell phone I don't answer very often, but
> still it's irritating that they KEEP calling.
> Take a hint already!

I have only seen one car shop that didn't require a test drive, when one is offered. Car shops are not my favorites. I am selective with the ones I take. The ones that I do require providing the salesperson with real name and contact info, before a test drive, and to report follow-up. I have never been plagued with continuing calls from the sales person. I let the first call go to voice mail, for reporting purposes. If there's anything subsequent, I answer and advise that I bought a Toyota, Chevy, Honda, Ford, Nissan, Caddy, whatever, letting the salesperson know there's no reason to call again.

One thing I would recommend is adding the phone number of the salesperson as a contact. That way, when the call comes in, it will be identified, if need be.

Easy peasy!

Silver Certified ~ Shopping all of Toronto and beyond

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