So is this your first smartphone?

I do a lot of cellphone shops and recently I get the above line a lot. "Umm no it's not, I've had three already". One said "don't take an Android one - it's far too complicated". I went "Really? Are you having problems with them? I've always thought they're very easy to navigate". He said something like "oh, you had a smartphone before"? I'm in my mid 40s btw., not 70. Does anyone else get that?

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They push whichever they make the most commission on for that month...

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There are no stupid questions, but there are a lot of inquisitive idiots
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When you try to please everybody, you end up pleasing nobody
Yes, I know that - the question is, why do they assume someone over 40 never had a smartphone before?
Most people over 40 haven't. If you look at the research numbers more still don't then do.

That number is going to flip over the next 12 months though.

And it goes larger into the fact that sales people number 1 mistake is constantly
sizing people up as soon as soon as they see them.

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There are no stupid questions, but there are a lot of inquisitive idiots
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When you try to please everybody, you end up pleasing nobody
I looked for a break down by age group and found that in the 33-46 range 61% have smart phones and for 47 to 56 it is 39%. If you want to make over 40 the line, then you are including people who are 57 to 88 where it keeps dropping to 28% and then 16%.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
My 82 year old Dad has an iPhone. He uses it to keep track of how many vertical feet he skiis each winter. Guess there's an app for that!
When his friends come from Chicago they compare notes.
This from a man who put a man on the moon with a slide rule. (He was an aerospace engineer)
I'm 75 and I don't have a smart phone. I haven't seen any reason to have one until recently, and now I'm thinking I really need one if I want to be an effective shopper going forward. I'm taking a little hiatus to write a book and just shopping a few shops a week now, but I'm thinking the smart and serious older shopper may have to rethink the smart phone if he/she wants to shop smart.

Mary Davis Nowell. Based close to Fort Worth. Shopping Interstate 20 east and west, Interstate 35 north and south.
they should no longer be called smartphones since the phone part is just one of many functions.

They are just much more advance PDA's then what they were back in the day when palm pilots were all the rage

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There are no stupid questions, but there are a lot of inquisitive idiots
==--==--==--==--==--==--==--==--==--==
When you try to please everybody, you end up pleasing nobody
Yes, they are little bitty personal computers. The phone part is one of many functions.

Mary Davis Nowell. Based close to Fort Worth. Shopping Interstate 20 east and west, Interstate 35 north and south.
My mom is 75. She will get her first smartphone next week. I signed her (and me) up with Republic Wireless, which currently only offers one phone--the Motorola Defy XT.

I will set up everything for her and teach her how to use the phone. My guess is she will end up using only the phone function.

Edited 1 time(s). Last edit at 03/24/2013 01:04AM by BusyBeeBuzzBuzzBuzz.
My uncle and his wife, 76 and 70 respectively, got their first iPhones about 8 months ago. At the time, they also took a class offered free by Verizon. I was shocked at what they did NOT learn in the class, including how to use many of the voice commands, such as how to voice dial a phone number when the phone is asleep.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
I am 69 and have had a IPhone for almost a year. I love it and use it all the time. I use the GPS and the microphone to keep things while I am mystery shopping. I even checked on all the ball scores for my husband. It is the best thing since the microwave,in my opinion.
Back to the subject at hand, i.e. the mystery shop... all the smartphone shops I have done required me to say I was shopping for my FIRST smartphone. The point was to see what they would tell someone who had no experience with, and thus would have little opinion about, any brand of smartphone.

I'm 57 and go in with the attitude of, "It's time I joined the rest of the world and got one finally," which would work for ANY age bracket.

After they introduce the target phone, I say vague things like, "I think my sister might have one of these. Is that the one that talks to you?"

So I do what I can to convince them I'm this naive dinosaur who has been told smartphones are cool but doesn't really know what they do.

And I only got my first smartphone about six months ago in real life.

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I pray it does not occur that the last thing I did before I died was vacuum the house or eat broccoli.
Many MS Companies limit smartphone shops to ages 55 and younger and I don't understand that logic. I am 56. As I evaluate the reps. on these assignments, they often point to the phones that are most user friendly and have the largest screens. I get why they are steering me in that direction. But in my opinion, all devices should be more user friendly and have larger screens as a matter of logic. Additionally, older persons may have a larger ability to buy more expensive phones and have more established credit histories. My two cents.
Yes as stated above many shop guidelines indicate that you should pretend that this is your first smartphone. Believe it or not there are a significant number of folks that cannot afford the price of a cellphone and the $50 or so monthly fee.
@kathy....the target demographic by retailiers, advertisers and everyone else
is the 18-49 range. Anyone older most do not care about. That is why a tv
show can have high total ratings but if it's people 50+ watching it, it can still get canceled
because advertisers only pay the big $ for the 18-49 crowd.

That is why some less popular shows stay on because the audience being in the 18-49 range.

= + = + = + = + = + = + = + = + = + = + = +
There are no stupid questions, but there are a lot of inquisitive idiots
==--==--==--==--==--==--==--==--==--==
When you try to please everybody, you end up pleasing nobody
Just got my smartphone last summer and I love it. I know I have not even slightly tapped into the power of the phone yet but I continue to learn different things that I can do with the phone.
Keppi Wrote:
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> One said "don't take an Android
> one - it's far too complicated".

Really? In all the mobile shops I've done, they've all said "Go with an Android phone... the iPhone is a status symbol for teenage girls... you won't like it."
Actually as of late, I 've heard most retailers refer to them as Mobile Devices other than smartphones

MDavisnowell Wrote:
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> Yes, they are little bitty personal computers.
> The phone part is one of many functions.
LeoRex Wrote:
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> Keppi Wrote:
> --------------------------------------------------
> -----
> > One said "don't take an Android
> > one - it's far too complicated".
>
> Really? In all the mobile shops I've done,
> they've all said "Go with an Android phone... the
> iPhone is a status symbol for teenage girls... you
> won't like it."


I do a lot of them; about 90 % recommend Android, 7 % iPhone, the rest Windows. I've never been recommended a Blackberry.
I'm 35 and I have not and do not have a smartphone. Frankly, I can't bring myself to pay the large monthly bill that goes along with it. I have a prepaid phone that only costs me $50 a month. I haven't found a smartphone that I can get for $50 a month yet. So I will stick with what I have. smiling smiley
sportofficial Wrote:
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> I get Windows recommendations most, perhaps
> because of the scenario I present?


Microsoft is paying the sales people in some markets
big commission spiffs for pushing their phone

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There are no stupid questions, but there are a lot of inquisitive idiots
==--==--==--==--==--==--==--==--==--==
When you try to please everybody, you end up pleasing nobody
SecretAgentMom Wrote:
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> I'm 35 and I have not and do not have a
> smartphone. Frankly, I can't bring myself to pay
> the large monthly bill that goes along with it. I
> have a prepaid phone that only costs me $50 a
> month. I haven't found a smartphone that I can get
> for $50 a month yet. So I will stick with what I
> have. smiling smiley


You are in luck. T-Mobile just shook up the U.S. wireless industry today at their press event.

No more contracts and all smart phones are $99(iphone 5, galaxy s4, etc)

Plan is 50 a month unlimited text/calls and 500mb data...10 more if you want 2gb data...or 70 a month for unlimited...

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There are no stupid questions, but there are a lot of inquisitive idiots
==--==--==--==--==--==--==--==--==--==
When you try to please everybody, you end up pleasing nobody
This sounds like an introduction at some kind of self help meeting.

I am 43 and I do not have a smartpone.

SecretAgentMom Wrote:
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> I'm 35 and I have not and do not have a
> smartphone.
I missed the press conference at T Mobile but checked the website. It's not reflecting the new rates. Maybe they'll update it in a few days but looks like they would have had that ready to coincide with the press conference. Makes me wonder about how organized they are at the top.

Mary Davis Nowell. Based close to Fort Worth. Shopping Interstate 20 east and west, Interstate 35 north and south.
Still don't have one and probably won't get one in the foreseeable future. I just have a prepaid tracfone and just don't talk on the phone that much. Truth be be told the few texts I've sent and received were conversations that could have been done much easier with a voice call. I average spending about $6-$8 a month on cell phone service.
I am certainly not anti-technology however as I use the latest in computer equipment and utilize Google Voice and an OBI-Talk device for free home phone service.
Maybe at some point smartphone will have services that "I can't live without" but as of now they don't.
ces1948, I also have a prepaid Tracfone and have had one for years. I can't see the big bucks for the smartphones, but I think as time goes by they may become more necessary to keep up with what we're doing. I believe it's going to become very important to be able to get immediate notification of shop postings. I have laptops (one for my permanent desk and one for traveling) but let's face it, we don't keep a laptop up and rolling all the time when we're on the road. I'm going to resist the smartphone as long as possible because of the money involved, but as they get cheaper and my need gets greater, somewhere that's going to meet in the middle and I'll get a smartphone.

Mary Davis Nowell. Based close to Fort Worth. Shopping Interstate 20 east and west, Interstate 35 north and south.
MDavisnowell Wrote:
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> I missed the press conference at T Mobile but
> checked the website. It's not reflecting the new
> rates. Maybe they'll update it in a few days but
> looks like they would have had that ready to
> coincide with the press conference. Makes me
> wonder about how organized they are at the top.

One email I got from cnet or zdnet yesterday said "T-mobile to offer Iphone for $99" when you clicked on the link it said T-Mobile was going to offer the Iphone for $99 down and $20 a month for 24 months. Not such a great deal as promised by the original headline.
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