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Hello,

Why would a company send you to the same restaurant time after time after time?
Especially once the restaurant had become Perfect, and was nothing further to report?
All I could do was send in a perfect report, and they emailed me back sniping about my spelling...

Why????
thanks,
-ay-

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The restaurant can either continue to be shopped or discontinue having the shops done. Which would you prefer? You're the one getting the free meal and/or a shop fee. Give the editor a break. Use a spell check and be glad you're picking up the shops

Joan
Independent Scheduler

Edited 1 time(s). Last edit at 02/15/2009 02:08AM by JoanG.

Wow! I have never visited a restaurant that was perfect! There is always something that could have been done better and that is what they pay me to note. Whether it is that the silverware is water spotted, the carpet is clean but with lint along the baseboards, a lightbulb is burned out, there are fingerprints on the front door glass, the waitress didn't repeat back the order or make suggestions or describe well the menu items, etc. Even in the last almost perfect I visited, the server was gone with my credit card for over three minutes. When I wonder what became of my card, that is too long.

Places become perfect by attention to minutia and that is what they pay us to observe if all else is wonderful.

Plus, there is always new staff coming on board. And many restaurants I shop actually ask for suggestions to improve the restaurant. I have yet to shop a restaurant that was perfect and did everything required from the client.

And I appreciate a client who wants to stay on top of the situation having shoppers point up flaws rather than let the place deteriorate such that actual customers are leaving in droves with or without complaints being voiced.

I shopped a restaurant last night that is always near perfect. BUT!!! last night the food was cold and two tables near me pulled long hairs from there food. Not even the same color hair. I don't think I can convince my wife to return to this restaurant. It was one of her favorite choices. The sad part is they always have A+ service and the manager did not even go to the tables to talk with the people that received the bonus in there dinners.

And even if they do have all the stars align in exactly the right way for one blissful evening, they have to keep repeating that 7 days a week up to 3 meals a day. Stuff happens. No one does everything they are s'posed to all the time. And if they care about being 99.9% of the time instead of 30% of the time, they are going to keep shopping themselves even when they know they are good.

Why complain? The nightmares for fine dining are all the ones where stuff goes poorly and you have to document it all. Why not relax and enjoy it?

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“Lying in bed would be an altogether perfect and supreme experience if only one had a colored pencil long enough to draw on the ceiling."
~Gilbert K. Chesterton

Yes, these things I usually do by 'rule of three'. Unless the shop is just awful, I will find three 'problems' and three 'greats'. Indeed the 'awful'shops take a lot longer to write up because you have to be tactful, exact to exasperation and absolutely keep from giving advice or being preachy. My last 'awful' was a fine dining that at least had great service, impeccable hospitality and quite decent cleanliness so the awful was that the food was almost inedible. I doggie bagged my high priced steak after it had been returned to the kitchen once because it was tough as leather. Braised for a few hours the following night it finally tenderized enough to serve with noodles and gravy. This was a steakhouse??? While I was tempted to sarcasm in the report about the food,it rather came out as the steak was very tough and was cheerfully replaced with an equally tough steak, the vegetables were overcooked and mushy.

If a restaurant is reviewed positively every night of the month, except one or two, the clientele that dined there on the nights of dissatisfaction, may never return. The restaurant/customer is paying the MSP/shopper for loss prevention.

YoungImages--

Are you still there? What do you think?

Is this the company name? What other ones are good?

No, that is the shopper's alias name.

sneakers Wrote:
-------------------------------------------------------
> YoungImages--
>
> Are you still there? What do you think?

Maybe YoungImages was only a Valentine.

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