Today I had to evaluate too Gas stations, the employees of the first one were so nice, smiling all the time.. ,
the second one, I present my self, he was soooooooo disappointed and he told me that it's a holiday and I don't have to evaluate this today because he don't have enough employees to clean and place items and he don't have a time to do it ! ...
I was little shocked by his bad attitude but I didn't really show it, I told him that to store need to be well maintained holidays, week ends and week, but if he want to me to leave, I'll leave, then he take a breath and realize that he was over reacting, he said with detachment that I can do the evaluation and I have to ask the other employee who was in the cash if I need something, I asked him his name but he refuse and said '' He will help you ! ''.
I stayed calm and start my evaluation, then he came back and try to speak with me showing me some articles that he add in the roofs and gave me the thermometer for the coffee, when I start to evaluate the poor employee who was definitively stressed by his manager, he came again and answer to the question that I asked to the employee ( he was finally smiling ), but he must trust more his employee while he was doing good..
when I finished and prepared my self to go into my care, he comes outside and he told me that he is very stressed because he have an evaluation tomorrow ( I don't know for what ) and he is not ready yet, I told him that I can understand that but he don't have to throw his stress to the others and I didn't like his attitude with me specially that I'm not his employee or a person that he know, than I thought about the poor employee inside and I told him that his employee don't need to have his stress too, he said that he know and he his so tired, 4 years without vacations ( blabla bla.. lol ) with smile I told him that he maybe need some Yoga class to relax, then he showed finally his teeth and had a real smile, he Said that he is sorry about his bad attitude
Good end