Rescheduling

I emailed a scheduler to ask to reschedule a shop. I had picked the date on May 31 for June 12. I asked to have it rescheduled for the 11th. The scheduler made the change, but then asked if there was a particular reason why I needed to reschedule a date that I picked myself. I hope I wasn't too snippy, but told her that I have a full time job and two kids, ages 8 & 10. Things come up!

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That's probably fine, especially since you changed it to earlier.

Try not to do it too often, though. Schedulers don't like to work with shoppers who are too wishy-washy.

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I pray it does not occur that the last thing I did before I died was vacuum the house or eat broccoli.

Maybe not snippy, but the response was somewhat flippant. When people work a different full-time job, the part-time job becomes low on their list of priorities. The problem is saying it is not so important because for the scheduler/MSC it is their business.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.

I agree, not snippy, but a bit too flip and maybe more information than she needed. The mystery shopping companies like to think their work is the most important work there is. They want to believe that shoppers will not cancel or reschedule. Unlike jobs in which we are direct employees, we get no vacation time or sick leave, and many of the schedulers tend to forget that we take vacations and get sick. Whether a shopper has a full-time job and/or children, or cares for an older parent, or any number of lifestyle choices, is really irrelevant to the scheduler. It's nice that the scheduler made the schedule change. Some are not so agreeable. What I suspect the scheduler was asking you is: Will rescheduling become something you do frequently? Can I count on you to perform the shops that you accept? Will you view the jobs you accept in a serious light?

If asked directly, I will tell a scheduler the reason even if it is a personal one. They are human and understand the every day issues we all have in our lives. What bothers me about the response is how it flies in the face of everything we strive for every day, professionalism. We want companies to recognize we are professionals and as such we should treat them with respect. Anything from, "I'm sorry one of my kids got sick," to "I've been working on a route and the shop will fit better on this day," are appropriate.

I have this question for the OP, how would you feel if you scheduled an appointment with an electrician and after you arranged your schedule he/she asked to change with the reason, "I have kids. Things come up!"

If I schedule something well in advance and need to reschedule, I tell the scheduler immediately my reason for needing to reschedule. I honestly think its kind of weird that she seemed ticked about you rescheduling when you were actually doing the shop a day earlier than originally planned. Anything that I have to schedule more than 2 weeks in advance tends to get rescheduled and it has not affected my ability to get shops with these companies. I have kids as well, and I shop for multiple companies. Sometimes I just overbook and can get a little behind. I just try to keep an open line of communication going with the schedulers and for the most part do the shops on the date promised so that once in a while a reschedule is no biggie.

I have never had a schedule ask why I needed to reschedule earlier. Most times they don't reply and I see the changed date. Other times ill get a short reply, like "done."

Not my circus - Not my monkeys @(*.*)@

~Polish Proverb~

topaz, I don't see anything to indicate the scheduler was ticked, just that she asked the reason. If the OP was relatively new to the company, that information could give the scheduler a lot of insight and in this case it did.

I guess I was just having a bad day yesterday. I've rescheduled with several companies in the past without being asked a reason. I've only done one shop for this company in the past, so maybe that's their policy. And, I don't make it a point to reschedule, but when I have to schedule something for more than 2 weeks in the future, it's hard to know what's going to be going on that far in advance.

I very rarely have to reschedule but when I do I always give the scheduler a reason without them having to ask. To me this shows courtesy for the MSC.

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Rescheduling

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