I ccam currently having an issue with a company that I do most of my shopping for. It is only $12.00 (shorted me on commission).

Since I get several shops from them, should I press the issue or just drop it.

It has been 3 months now, all oter deposit have been correct.

If it were me, I would make the call on how well I could document it. If I had the proof, it was easy to follow, and difficult to dispute, I would pursue it. If the company is a solid, legit company, when they see the proof, they will follow though and pay you. If they don't, it lets you know to be very careful dealing with them in the future.

However, (Again, if it were me) if there is any chance that it may be my error, not theirs, and it is a company I plan on doing business with in the future. I would absorb the $12 hit and chalk it up as a learning experience.

If nothing else it would inspire me to document everything more carefully in the future.

Just my opinion, for what it's worth.

Good advice JayTee. If you get a notice of a rejected shop and you have proof you did it correctly, then the time to dispute it is immediately. If you got no notice of rejected shop, then when pay comes in for other work is the time to have the, "Oops, I got paid for X, Y and Z, but somehow I didn't get paid for Q." conversation. Waiting 3 months is almost too late to talk about lack of payment with companies that pay promptly. I do think, however, it is worth the conversation and how hard you push on it determines how much you plan on working with the company in the future. On the other hand it may be a true error on their part--nobody is perfect. I kept looking for a payment on a shop and finally called. Seems they had issued a check out to a shopper with the same name and when they looked at the SS# they realized their error. I got a check a few days later. A shopper I know just received a check from a company she has not worked for in a long time for work she did not do. Yes, companies make mistakes.

Thank you both. I appreciate your time helping.

It is easy to document, I have an email from the company admitting that the amount of pay I received for the shop was an error on their part and would be resolved as part of the next check. When I received the next check and it was not included, I emailed them and received no response.

When a scheduler for the company called asking me to take some shops for a store that I usually reject I asked her about the pay. She told me to call her before entering any more shops just to make sure the pay rate was set correctly.

Finally, the amount of shops I receive from this company if not worth being dropped or blackballed from future shops over $12.00.

I would hit 'reply' to the email and simply state, "Oops, my payment on ____ date was only for shops ____, ___ and ___. It does not appear that the $12 underpayment from ____ was included. Please include this in my next check. Thanks!"

If you have an email, I would absolutely let them know that you were shorted the $12.00. Just make the tone as nice as possible, because it very likely could just have been an oversight that needs correcting.

I know you do a lot of work for them, but all the more they should recognize you as a valuable player, and if they "blackball" you from future shops you don't want to work for them anyway, serisouly.

I would inquire. The delay in shop date / expected pay date / inquiry could be explained as giving the company ample time before inquiring. Deposit? Do you get a breakdown of shop nos. via email? You value your relationship with them and that should be reciprocal. The oversight should be corrected. I wouldn't go borrowing problems with them yet.

I have sent a polite inquiry using the reply button. That way they see what they sent as well as my inquiry.

SusanB - I had not thought about the company recognizing me as a valuable person.

Mert - I get a breakdown as well as their own posting on the assignment website.

Flash - I used your post as a template for the email.

Thanks to all!

Good luck! I really like the 'oops' type format because my sense is that it comes off as less aggressive and demanding than most other approaches. Mistakes and oversights can and do happen, both from the shopper side and the company side of the ledger.

This is where your judgment is going to go a long way. If you are correct and have been shorted, and you bring this to the attention of the scheduler and can document whatever position you have, they usually will accommodate you. BUT since you most of you business from this company, it may be wise to 'suck it up' and move on. I have had one occasion where I was absolutely positively, undeniably and without equivocation was in the right. An employee messed up in a shop and issued a credit while the computer was down. Not supposed to happen,,but someone messed up writing the shop guidelines and never accounted for this. I documented everything and they still refused to honor my shop and this was a purchase and return. So to make a long story short, I got stuck with the purchase did not get paid for the shop and reimbursed for the rather large purchase. I was not a happy camper. The banter went back and forth for days and the supervisor got involved repeating the party line that the guidelines did not say this and that. I explained the unusual circumstances yet they still did not believe this actually occurred despite proof to the contrary. This was a company that I basically told to go pound sand and have not looked back. This was a rarity and do not miss them since I use about 40 companies actively diversify!! Independence is a marvelous thing

I hear you beisen. A high number of refused shops are when the employee did not do as they were trained. It's a helpless feeling to have lost time and money, after you've fought the good fight on a challenged shop. Decision time based on what we have to lose by cutting the MSP loose.