Hi SecretAgentMom,
Have you contacted the company and asked them to look into it for you?
Mistakes happen. I just send a polite email explaining what I was expecting and what I received, ending with the phrases, "Could you please look into this for me? I appreciate your help. Respectfully, (my name)"
It appears to work as I've always had the situation rectified quickly and accurately.
I hope it all gets sorted out quickly for you.
**********************************
Silver Certified in the Great White North
**********************************