I did a demo about two months ago, we have had so much drama out of this store in the past 2 years, that I am currently the only employee who will go in there. Well when I asked him (store manager) to sign my paperwork, he read my notes and came unfreaking glued.....it was all true, and I tried to explain that these are always issues and if we have problems I have't to record them or I won't get paid. He screamed and hollard, threw my paperwork in the trash, imbetween his legs, and dared me to get them. I absolutely was not, I called my co. they expected another issue, recorded it and another manager came in and retrieved the paperwork, he was very upset and very nice about the situation.
When I was in my early twenties, I worked at Hardees, and I took this mans order, when I looked down at the register to punch it in, the guy punched me in the top of my head.
My point of both those stories, people are WHACK! You have't to stay on your guard. I think TXGUITAR, you handled it well. Brava