The MSC that offers this use to be one of my top 3. In the last three months they have gone to my bottom 3.
Scheduler changes and employee turnover have made this MSC VERY unreliable
FACTS???
\1) I have done three of the dentist shops in the last three months
Each time after submitting the phone portion it took CONSTANT running after the scheduler to get the on site visit report and the form to be uses as the payment later placed into the log.
I have had to reschedule appts as many as 4 times because the scheduler did not have the time to get the form to me and the shop in the log.
MORE FACTS??
1) Two video shops I did in August and one in September have still NOT BEEN REVIEWD! ( or paid)
Two VIDEO shops from August and one from September are still showing as "pending validation"
The scheduler says "The video editor has not had time to review them yet" hence they have not been paid yet.
The August shops should have been paid in September and the September shop in October
I know of two other people in the last few week that have had to MULTIPLE times reschedule pending appts due to the same issue with getting the form and on site survey in the log
This MSC offers enough shops that they need to either HIRE more schedulers and editors or something is going on here...
