Actually, you can use the hard copy survey to check off the T/F and multiple choice questions, fill in dates etc. THEN, you can append a Word document with all of the narrative answers that you have entered into the online version. Just be sure that you write into the first page of the hard copy a request that they "See attachment for all narrative answers."
They have some clients that still require a hard copy of the survey.
Be sure to sign the hard copy if the instructions state that you must.
The Informa folks are really great to work with, IMHO.
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.