Ishmael Wrote:
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> Also, I don't know what iagal meant by 'fell short
> by one point', but the phrasing doesn't imply that
> it was 'one point less than perfect.' What if it
> were 'one point less than 70 percent'? In that
> case, there'd be a lot of room to improve.
Well, there's a whole lot of space between one point short of perfect and one point short of 70%.... I didn't jump to the conclusion that they were 1 point short of perfect. But, based on what iagal wrote, which was:
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> The store had met all the other requirements but fell 1 point short on
> the ms part. The bonuses ranged from $125 to $800 per employee. Another reason to be objective > and accurate.
I did assume that overall this store was doing a good job (otherwise they wouldn't be meeting all the other requirements). I'm guessing that whatever the baseline measurement they were one point short of was probably not an epic-fail point.
I overheard a bank manager tell someone that their management was making it mandatory for their employees to score "perfect" on a MS report. (I was actually in the bank waiting to do a shop at the time!) She didn't say what the ramifications were if they aren't perfect, but the employee I shopped didn't get a perfect report from me (and after what I overheard, I was meticulous to a fault on this shop). The teller and the bank disputed it, but I knew what I heard and saw, and I wouldn't change my report. Fortunately, the MSC backed me up. But the point is that having to be 100% perfect caused the employee to lie, the bank to question both me and the MSC, and caused a lot of extra work for everyone. If they weren't looking for perfection (and, really, who's perfect every time, all the time?), a contentious situation wouldn't have happened. Now, if the employee continues to make the same mistake in subsequent shops, that's a big problem....
I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.