Reporting Additional Information

I like brief shop reports as much as anyone, but I wish that every report had an optional section to report extra information that wasn't covered by the required questions. Do any of you email schedulers with additional information that you think is important? Is that too much information to share?

I had to respond to an emailed question about why I didn't take a restroom photo for a shop this week and I couldn't help adding an addendum to my response. I saw an employee spend ten minutes on her cell phone while standing next to a half-closed door that was completely visible from the dining room. She had her back to the door and probably didn't know that everyone could see her. I don't think she was on a break, either.

I can't help but wonder if most restaurants and retail chains have strict rules about non-use of cell phones while working. If so, then employees are breaking those rules left and right. It's an addiction that is impacting customer service and customer perceptions.

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I did an audit for MF a few days ago and got a survey from them asking what my experience was like (I'm sure y'all got one like that) and if there was something we could add/change and I said to put an extra box somewhere or expand the narrative box so we could REALLY tell them what was going on.

Canuck Wrote:
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> I did an audit for MF a few days ago and got a
> survey from them asking what my experience was
> like (I'm sure y'all got one like that) and if
> there was something we could add/change and I said
> to put an extra box somewhere or expand the
> narrative box so we could REALLY tell them what
> was going on.

I really struggled to fit a narrative into the final box of a MF audit, last night. I had two things that I thought I needed to do. I spent most of the characters trying to explain a situation directly related to the audit--conflicting messages on whether some of the pumps should be included in the audit. I felt that I needed to do that, to let them know what went on with the audit.

But then, I thought that they deserved a bit of an explanation for the question that I'd just answered--that there was little chance I'd return to the station again as a customer. I'd used up all the characters on my first explanation, so I had to edit, and re-edit, and ended up with exactly 599 characters out of 600. And the second explanation had to give an opinion, rather than facts, because the facts would have taken longer.

The way I see it, if the company doesn't ask for it, they must not want me as a shopper to report on it. That server was stealing (time) from her employer, but a competent management team is going to catch that eventually and take appropriate action. I think it would be a great idea for every report to include a "wild card" comment box to report extraneous information such as this. But, I don't report things like this to the MSC unless I am encouraged to do so.

Did your report have any questions about what the management was doing during your shop? Maybe that is the place to point out that management was not effectively managing the floor.

Shopping since 1995; full-time since 2009. Blogging about shopping on www.myfrugalmiser.com.

Ishmael, the same thing happens to me and I get equally frustrated, paring down my wonderfully descriptive report over and over again, until it finally fits. When I finish though, the short description, 100% of the time, is actually better than my original "wonderfully descriptive report". Go figure!

(heart)

I intend to live forever. So far, so good.

I wanted to put more narrative because the sales associate went beyond anything possible (this was the other day) and I wanted to let the client know this, but unfortunately, I could not fit all that in.

I am in the Uk and probably 90% have a box to write about your experience in. If I felt it was vital and no where I would send email to the contact for that shop and ask them.

jonk Wrote:
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> The way I see it, if the company doesn't ask for
> it, they must not want me as a shopper to report
> on it. That server was stealing (time) from her
> employer, but a competent management team is going
> to catch that eventually and take appropriate
> action. I think it would be a great idea for every
> report to include a "wild card" comment box to
> report extraneous information such as this. But,
> I don't report things like this to the MSC unless
> I am encouraged to do so.
>
> Did your report have any questions about what the
> management was doing during your shop? Maybe that
> is the place to point out that management was not
> effectively managing the floor.

I make it a point to go over the things that are in the survey I try to avoid giving opinions and I only report on the facts that they have asked me about if they don't ask for it I don't mention it. JMO.

****************

Motivation increases when we assume large responsibilities with a short deadline.

jonk Wrote:
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> That server was stealing (time) from her
> employer, but a competent management team is going
> to catch that eventually and take appropriate
> action.

I'm curious. What made you think she wasn't on a break?

(And I know, businesses like their employees to take breaks away from the eye of the public, for just this reason.)

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