plmcct,
If that video shop had been submitted, the shopper probably probably would not have been paid for the video/audio. She/he might have been paid a partial payment for the written report. The industry standard is for clear, crisp audio and having the target well framed (torso and head) 75-90% of the time (not counting times when you are in a car or walking side-by-side).
Many video MSCs are not MSPA members, partly becasue there are strong opponents to video shopping involved at the highest levels of that organization. While video shopping had grown exponentially in the past 8 years, those are the voices who will publically maintain that "We can't markty video; the clients won't pay for it." They remind me of the time, in the early 1990s, when the president of a huge real estate firm gave an interview in which he decried the burgeoning use of computers by the more advanced RE firms, stating, "They are just trying to bankrupt us by making us think that we need to spend a ton of money on computers to compete. And while I'm at it, let me tell you that we will never have fax machines in our officse. If our agents want to order 'take out' lunch, they will just have to use the phone." Obviously, that is not a direct quote, but his words were very much like that.
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.