1. Forums
  2. Mystery Shopping Discussion

Client Smart Reporting Platform

February 18, 2014 05:28AM
Is there a way to find out what question you have missed on this platform? I have been trying to submit a report this evening and I can't. I keep getting a message to answer all the questions before I submit the survey. I have looked, manually, through the report and do not see any unanswered questions or unchecked items. I have sent my scheduler an email but I don't expect to hear back until daylight (morning). In the meantime, I'm obsessing because I can't find what I have missed.
Reply
Log In
x

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

Already a member? Log In.

More About Reports
February 18, 2014 05:33AM
Did you miss a narrative? Occasionally there will be a trick question that says, "If yes or no, explain why you answered that way." We get so used to doing narratives for all the No answers, it's easy to miss one that needs a narrative for a Yes.

Time to build a bigger bridge.
Reply
February 18, 2014 06:30AM
Sometimes if you hit save (on the left) without hitting the complete and check button on the right, when it goes into spell check it will highlight with red where the errors are.
Reply
February 18, 2014 07:17AM
Thanks dspeakes and jackaroe. I narrated all those those double negative (meaning yes) responses. When I save it just highlights the spellings - which are spelled correctly - so I select ignore all. Thanks again. I will sleep on it and try first thing in the morning. It was an exstensive survey with over 60 questions requiring narrative...I am too fatigued. Hopefully, I will have a fresh eye in the morning.
Reply
February 18, 2014 08:32AM
Once I had the same problem and found out that I failed to answer each row and just filled out what was obviously applicable. For instance, it it asks about the activities of the associates. If no one was greeting the customers, or no one was manning the cash counter, be sure to fill it out as 0. Don't just leave it blank.

And yes, if it says explain, be sure to fill out that section. Good luck!
Reply
Sorry, only registered users may post in this forum.

Click here to login