So MSCs and schedulers complain about lack of communication with shoppers. They encourage us to communicate with the schedulers on any issue, but still, they tell us that their schedulers get several hundreds of e-mail every day, and we might not get an answer (maybe not even read?).
What is the deal with MSCs then not having enough people on board to improve productivity and overall reduce flakes?
Why do they encourage us to communicate, but simultaneously discourage us from communicating?
And seriously, while it's not the rule, some schedulers are real divas that indeed NEVER answer e-mails throughout the first 25 days of the month, still by the end, they pray to all saints that we take on a route with $2 bonus per shop.
So, why don't MSCs work on solving their obvious scheduler under staffing and allow for more shops to be self assigned? That would allow for an encouraged communication, better route and day planning, less flakes (I would assume), and overall better customer satisfaction (their customers and by "inheritance", ours as well).
Anyway, just something to ponder...
C
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"When everything seems to be going against you, remember that the airplane takes off against the wind..." - Henry Ford