How to write a report that doesn't take 4ever??

I will write down the quotes when I get into my car so I can remember because they do love quotes. Sometimes I will use the bathroom to write down the quotes so I get them correct. The other thing that I found is that if you have a quote the narrative gets shorter. Hope we have helped - it is a learning process. I have cut down the information reporting to about half the time and I am hoping to cut it even more.

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

Already a member? Log In.

I record every shop I do on my iPhone. I couldn't do mystery shopping accurately without recording the shops. No way, Jose!!!!

I also quote verbatim when the shop report requests, "What did the associate say ?" I don't have to remember the exact greeting or how long it took, etc. as long as I remember to start and stop the record process. It makes interacting with employees much more natural when you know you don't have to pressure yourself to remember all the minor details.
Depends upon what the company wants. Some do not want quotes. Others like details. Know your customer.

Do not read so much, look about you and think of what you see there.
Richard Feynman-- letter to Ashok Arora, 4 January 1967, published in Perfectly Reasonable Deviations from the Beaten Track (2005) p. 230
I've only seen one editor say they didn't want quotes once. I think this is because the report ended up being very long and the editor didn't want to have to read it all. I usually combine paraphrasing and quotes when I can because it's easier to paraphrase.
Try this:

Consider yourself the editor of your report and countless other reports from countless other shoppers. Are you really going to read the entire report? More than likely no. Therefore, long narratives are skimmed over as the editor searches for the information germane to the shop. You have simply too many reports to review. Long narratives are probably dis-liked.

Keep it short and concise; most report sections will ask for more detail if your narrative is too short.
Another factor of narrative length is the price of the shop. For the "supercar" shops, the editors usually want to be able to read the narrative, close their eyes, and they can see every detail. Of course the fee is higher which makes the effort worth it.

.
Have PV-500 & willing to travel.
"Answers are easy. It's asking the right questions which is hard." (The Fourth Doctor, The Face of Evil, 1977)

"Somedays you're the pigeon, somedays you're the statue.” J. Andrew Taylor

"I have never met a man so ignorant that I couldn't learn something from him." Galileo Galilei
You are my hero, or heroine, as the case may be.

Do not read so much, look about you and think of what you see there.
Richard Feynman-- letter to Ashok Arora, 4 January 1967, published in Perfectly Reasonable Deviations from the Beaten Track (2005) p. 230
I'd definitely suggest using voice-to-text on your smart phone or tablet, if you have one. You'll have to go through and proof read after you've verbalized the narrative, but it shaves of many minutes in typing (which eventually adds up to hours)!
Sorry, only registered users may post in this forum.

Click here to login