Recording phone calls to clients???

Saw a Valvoline shop posted and a recorded phone call is required.

What types of devices can are best utilized? Smartphones ?? And how would you download
a recorded call from a smartphone to a shop report please.

Thanks Much

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All the ones that I have done have either required me to call a phone number first, and then from that extension the client is called and the conversation recorded, or I click a link on the computer, and my phone number is called and once I answer, the client is called with the conversation recorded. Sometimes I can access the recorded call on my computer before I submit the report.

It is usually up to the MSC to provide the means to record the call. Check with the scheduler, and let us know what they say, please.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.

I only had one shop where I had to use my Digital Voice Recorder to record the shop. I held it near the phone's earpiece & was able to record both sides of the conversation with no problem. I then had to download to the computer and email the file. All my other recorded shops have had a number to call that hooks me into their recording system.

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Have PV-500 & willing to travel.
"Answers are easy. It's asking the right questions which is hard." (The Fourth Doctor, The Face of Evil, 1977)

"Somedays you're the pigeon, somedays you're the statue.” J. Andrew Taylor

"I have never met a man so ignorant that I couldn't learn something from him." Galileo Galilei

If you don't have a separate digital recorder, and you have an iPhone, there are apps in the App Store for recording calls. I downloaded the app called "Call Recorder" which is free in its most basic form. It creates mp3 files of the recording that you can send to your email and download on a computer from email. If you want to record anything longer than one minute, you'll have to pay for the $9.99 upgrade. I paid for it, and it's paid for itself. I'm sure if you have an Android phone there's something similar, but I wouldn't know what it's called. Just search for "call recording."

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