Smashburger shop problems-MSC Not responding

Hello,

I went to do a smashburger shop today. I arrived and the store was closed for "construction" despite the fact that it looked like it was more of a training day...still strange. I left and immediately called and left a vm for the scheduler asking for a call back. I have since emailed with no response. I am not sure what to do. Anyone have any ideas on how to figure out what to do for this situation since the MSC is not responding?

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If the form doesn't have a section to report a closed location you have done the right thing and the only thing you can do until the scheduler responds. Just save your email for CYA purposes.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
And hope you don't get deactivated.

There are reasons that a body stays in motion
At the moment only demons come to mind
That answered the question I would not ever have asked.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
Always take a picture of a closed store. They almost always want it anyway and it protects you.

Shopping Western NY, Northeast and Central PA, and parts of Ohio and West Virginia. Have car will travel anywhere if the monies right.
It is customary to allow our staff 24 hours or one business day to reply to a voice mail message. As you might imagine, schedulers receive many calls and emails throughout the day and they are unable to answer all inquiries on the same day.

The quickest way to receive a response for an issue of this nature is to submit a support ticket. Tickets may be submitted via our support center. You'll find this link under the My Account menu in our shopper portal. Support tickets are reviewed by a variety of team members and in the majority of instances, inquiries submitted by this method result in a very quick response.

Taking a picture of a closed store is excellent advice and something I would always recommend a shopper do when they encounter this situation. If you need further assistance, please submit a support ticket or email shoppersupport@sentrymarketing.com.
:waves at Dave:

There are reasons that a body stays in motion
At the moment only demons come to mind
now everyone with a brain knows who does Smashburger but if the MSP don't care and wants to coment on a post using identifing information and the title of the post has the client in it what can we do.

Shopping Western NY, Northeast and Central PA, and parts of Ohio and West Virginia. Have car will travel anywhere if the monies right.
The reason a MSC can identify their client and we can't is because we have two different contracts. The one between the MSC and client may allow for publication of the relationship. Ours is designed with a confidentiality clause. How this fits with the guidelines of the forum, I don't know. Often MSCs post shops on the job board which includes client names.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
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