I do them. I've had to plan funerals and help plan funerals. They are a fact of life, so I don't see them as morbid. I've learned some things to help me pre plan my own funeral.
The report is basically answering if they followed up. No, rehashing the recording in the report.
One part that gets difficult for me is if I have to call back later in the day and I have other commitments that interfere with doing that.
Another difficulty I've had is the recording wasn't great. They accepted it. I don't know if it's my phone because I noticed a couple other recordings were less than clear. I have to sit at the table and make sure I am speaking straight into my phone, not lounging in bed. LOL
They've mentioned things to me like I didn't ask about price soon enough, or I actually let the wrong person give me information instead of making sure I was speaking to a funeral director? But they paid me.
I'll do more, just want to make sure it's a day I'm not going out.