Holly Warren: CIA, Creative Image Associates
I have been working with Holly for several years. She is responsive to requests for scheduling with a company that assigns all shops by email. When I have to decline a shop, it does not affect my status for future assignments. Holly communicates splendidly by explaining reasons behind scheduling or information requests. She empathizes with problems and assists me through them. One continuing example is naming an employee. All shops for CIA clients require a name, even if the shopper has to ask when it is not supplied by the employee by way of a name tag or in conversation. On those instances where I have to ask for a name I may be provided with a shortened name, nickname, or I might mishear the name. Holly asks for clarification because some names I supplied were not on the client supplied list of names. She sometimes tries to lead me through it by suggesting a name that is on the client list and something close to what I provided. After providing my best information she has always saved the shop for me in those instances. In one instance she contacted the client and discovered a new hire that I had named correctly.
Another difficult shop was where I was assigned a phone shop with the mortgage department of a particular credit union. After four phone calls, I had reached only an answering machine or someone from a different department. I was given a name and direct line to someone with the correct department. I then emailed Holly asking what to do. She asked me to continue to call the main line and the direct line and see what happened. I made four more calls without reaching anyone. Two calls were to the main line and the other two were to the direct line. Then I emailed Holly again asking what to do. Her response was that the client needed to know what was going on. I was instructed to write the report documenting the eight calls. Payment was issued for that shop.
An example of her sensitivity is a recent communication telling me that a client that is a major source of my assignments is suspending shops for a few months after having monthly shops for as long as I have been shopping with CIA. She wanted to let me know about the change, thank me for my previous work, and tell me she would be in touch when the shops resumed.
It is going beyond the norm to connect with shoppers and working though problems that get Holly Warren my nomination for Scheduler of the Year.
Edited 2 time(s). Last edit at 09/07/2014 02:34AM by vlade5394.
I have been working with Holly for several years. She is responsive to requests for scheduling with a company that assigns all shops by email. When I have to decline a shop, it does not affect my status for future assignments. Holly communicates splendidly by explaining reasons behind scheduling or information requests. She empathizes with problems and assists me through them. One continuing example is naming an employee. All shops for CIA clients require a name, even if the shopper has to ask when it is not supplied by the employee by way of a name tag or in conversation. On those instances where I have to ask for a name I may be provided with a shortened name, nickname, or I might mishear the name. Holly asks for clarification because some names I supplied were not on the client supplied list of names. She sometimes tries to lead me through it by suggesting a name that is on the client list and something close to what I provided. After providing my best information she has always saved the shop for me in those instances. In one instance she contacted the client and discovered a new hire that I had named correctly.
Another difficult shop was where I was assigned a phone shop with the mortgage department of a particular credit union. After four phone calls, I had reached only an answering machine or someone from a different department. I was given a name and direct line to someone with the correct department. I then emailed Holly asking what to do. She asked me to continue to call the main line and the direct line and see what happened. I made four more calls without reaching anyone. Two calls were to the main line and the other two were to the direct line. Then I emailed Holly again asking what to do. Her response was that the client needed to know what was going on. I was instructed to write the report documenting the eight calls. Payment was issued for that shop.
An example of her sensitivity is a recent communication telling me that a client that is a major source of my assignments is suspending shops for a few months after having monthly shops for as long as I have been shopping with CIA. She wanted to let me know about the change, thank me for my previous work, and tell me she would be in touch when the shops resumed.
It is going beyond the norm to connect with shoppers and working though problems that get Holly Warren my nomination for Scheduler of the Year.
Happily shopping Rhode Island and nearby Massachusetts and Connecticut
Edited 2 time(s). Last edit at 09/07/2014 02:34AM by vlade5394.
