The salesperson flaked on me. I decided to look the company up on ripoff reports to see what is going on...
I cant say the name of the company, but if you go to [
www.ripoffreport.com] and find the carpet and flooring company with close to 75 complaints against them from customers, contractors and salesman you will start to understand how they operate. It was entertaining enough in a bad way that I spent an hour skimming the reports.
1. All salespeople are 1099 and paid commision only. If they don't close, they don't get a penny. The higher they close for the more money they make. This causes them to start with a price that is 3x the price of a reputable contractor. This is also why the salesperson will just storm out when they realize they can't close someone. They have no reason to leave a quote. If the person calls back, they will get a different salesperson, so you mean nothing to them if they cant close you on that visit. This person who had a friend who refinishes floors was more valuable than the 1099 work that they did for this company and was actually being a human being instead of what appears to be a company that gives used car salesman a good name.
2. Any reputable contractor will balk at the shoddy stuff they are asked to install. Those are the ones that quit after only a few jobs and posted on ripoff report. Improper floor preperation, disturbing asbestos, and non payment are all a repeating story. They bid contracts early the morning of the installation to the cheapest bidder. So much for quality work.
3. Theft of jewelry came up in two reports and I only read the first 3-4 pages. This is when I canceled the shop and deactivated myself. I wont let that company on my property. Any MSC that knowingly supports a shady outfit like this is no good in my book, regardless if they pay quick. I emailed the MSC and gave them a link to this thread when I sent the email firing them as a client of mine.
EDIT: I origionally said close to 500 complaints. That was incorrect and the number of complaints of ALL the carpet and flooring companies on the site. They ONLY have about 75 of them. So 75 out of 500.
I realised this when I was closing out that tab in the browser after I posted this.
EDIT2: Bad typo's for the typo police here to frown on.
Edited 5 time(s). Last edit at 09/14/2014 04:12AM by scanman1.