When I do a route of shops that are all due within 12 hours, I gotta say I'm pretty blurry-eyed and struggling to put out my best work at 2:00 AM. But hey, if they need that report that fast, I'll get it done.
What really chaps my butt though, is when I bust my hump getting all my reports done in time and see the majority of them pending review for three or four days.
Does anyone have the MSC's perspective on this?
There are two types of people in this world: Those who can extrapolate from incomplete data.
I was told once that if they don't ask for them in 12 hours, people think it's okay to wait 2 or 3 days.
If you ask the schedulers BEFORE you run the route, many of them will gladly give you 24 hours, or noon the next day, or make some accommodation. I think the short window is because a late report may be the only clue they have that a shopper is flaking so the sooner they spike it and get it back on the board again, the faster they can get it done.
I'm going through the Gold certification video and one of the things the woman said in the first segment was that 25% (!!!!) of shops that are claimed get flaked on. That is a HUGE percentage, and probably why some of us "see" the better shops and many newbies continue only seeing $5 and $10 shops for a very long time. If they don't take it seriously, they may not get to "take" much at all. Integrity is everything, and reliability is key.
But if the scheduler knows your work and knows you're not a flake, they will often give you more time after a route. The ones who won't -- do them first, and do the others after a good night's sleep.
I have not had a problem with asking most of my MSCs for a shop report extension, when I perform multiple shops in a day.
The first few times I asked, I was asked if I take lots of notes, or report the shops by memory. I stated that I took lots of notes, and never rely solely on memory, and they seemed satisfied with that, and gave me extensions.
I always ask before even accepting a shop, though, if I can get a report extension, and only when I already have a few shops scheduled for that day, or am planning on it.
Plan the work. Work the plan.
The 12 hr policy is really a killer, some places do 24 and I prefer that, think of it you finish a shop at 8PM and it is due by 8AM the next day, for one shop that is doable but not if you have 3 shops and finish the last at 8PM to me it should always be 24 hrs. Maybe there would be fewer flake outs if they provided more time.
I've been working on a long route and had to ask for an extension because (1) it was a really long day, and (2) I caught the flu! The scheduler happily gave me an extension. So, yeah, don't hesitate to ask.
What you get by achieving your goals is not as important as what you become by achieving your goals. -Henry David Thoreau
Real generosity is doing something nice for someone who will never find out. -Frank Clark
Haha wow 6 hours, that's brutal especially is there is a narrative required. I usually, if possible, input the data straight away on my phone or tablet. Especially if I am doing multiple shops same day.
Silver Certified ~ Shopping all of Toronto and beyond
The ESSENTIAL thing is to make it a habit to get to know your schedulers if you ever intend to try routes. Once I established a track record of good reports and no flakes, I have literally had just one MSC in 9 years fail to extend a deadline when I was traveling.
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
I make complete notes that answer all of the pertinent questions within a few minutes of doing the shop. I have a great recall, based on my notes. 24 hours doesn't matter. I always ask for longer time if needed. Lots of times I don't need the extra time, but on routes or evening restaurant shops I do.
I too hate the 12 hour requirement. One company I do nice restaurants for has the 12 hour thing. But when you have dinner at 8 PM and travel , we get home like midnight. and the report is due in 12 hours?
I always email and ask for 24 hours and they've always said yes.
Well, the First Show movie trailers require one hour after the shop or a call report. Calling would be no problem but most of the time, nobody could take the call. But because of the very short report, it has not been a problem.
I had a restaurant shop due in 8 hours. Did they think we only do a shop a day? Why the rush?