Once I get the target I say that I was driving around checking out the areas at a couple of apartment buildings recently and spoke with a tenant who lived there. She/he said to be sure to talk to MS. Jones.
If the target asks you to describe the tenant so she can tahnk her, say something vagaue like, "she wore a black jogging suit and had her hair under a baseball cap, and sun glasses I think.
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.