wow.... could they give lower interest rates in the credit card retention departments? I did not realize credit card companies had those type of departments too. Thanks
imsuzie2 Wrote:
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> I put in for one of those, for DirecTV and am
> still waiting to see if I get it. I do call them
> every once in awhile to see what they can do for
> me, but I have not gone as far as speaking to
> retention. Having worked in the retention
> department of a credit card company, I have a
> little idea of what happens.
>
> At my bank, the retention department had access to
> a "tool box" icon, that gave us "offers" to use to
> keep the client. Some of them were waiving 1/2 or
> all of the annual fee, the ability to lover the
> APR (and we were sposed to start high so it might
> be possible to offer a lower one if they called
> again), etc. I am sure that there are offers to
> give a premium channel or two, give credit on the
> DVR, etc. If the retention specialist does it
> right, and after talking to you and asking
> "open-ended" questions, chooses the right offer,
> then there are more available if you call back.
> The better the card holder account, the better
> offers we had. If it was an account that was not
> "profitable," we had no offers and closed the
> account for the card holder.