Directs emails are faster. Also, if you are asking me to change a date, or extend a time, and it's not during work hours, or it's the beginning or end of the month. Chances are I'll extend the shop, and may not be able to answer you. (Most likely I'm doing these from my phone after hours. It may not be feasible for me to answer.) And sometimes, that help email may not have gotten to me.
jatufu1 Wrote:
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> Sarah,
>
> Would you prefer us to email you directly, rather
> than use the Help / Contact button on shops? I
> emailed a question to you when you were scheduling
> some shops, and you responded almost as soon as I
> clicked send. But then, after I had a problem with
> one of the shops, I sent a question through the
> help function and so I would know what to do if
> the same problem occurred on one of the other
> shops I had scheduled, I never got a response. So
> I wasn't quite sure what to do.
>
> KSSSarahC Wrote:
> --------------------------------------------------
> -----
> > EMAIL! EMAIL! EMAIL! I get my email to my
> phone,
> > as do most schedulers. However, my work phone
> > turns to voice mail after 5:30 on weekdays and
> > doesn't go back on until 9am. Calls don't go
> > through to me during those times.(Calls during
> > business hours forward through to my phone if
> I'm
> > not at my desk.) That means there is a whole
> > weekend where you won't be able to reach me.
> > However, if I'm out with my daughter, cleaning
> the
> > house, or even going for a run, I will check my
> > email on my phone. Obsessively.