If schedulers can put up "Hero Citations" and "Flake" notations on the account, they should be able to remove them after a reasonable amount of time.
My experience has been that a "Hero Citation" only remains up for about a month or less.
My experience has been that the "Flake" notations remain for 7+ YEARS.
Please clean it up.
Yes, I had a 3 month period where I have "flakes" from more than 7 years ago. My partner was blown up by an IED in Afghanistan, my 90 something grandma was suddenly dying, my son was suddenly being put on the kidney wait list, and I was trying to graduate from college with my dream degree. My world went topsy turvy in a matter of minutes. I did my best to be responsible. I emailed schedulers, I called schedulers, I completed the shops where I couldn't reach anyone, and I stopped applying for work. Three shops fell through the cracks. Three. One of them I don't even remember being assigned - had no emails saying I was assigned - and I KNOW I would have completed it as it was my favorite shop in the whole world! But never the less, the scheduler says I flaked, therefore I must have flaked.
Schedulers - what is a reasonable time to "punish" someone for flaking? I own my three flakes, but I do feel that 7+ years is way too long for you to hold a grunge and continue punishing me.
Schedulers - what is a reasonable time to "reward" someone for a hero citation? If you are willing to issue a hero citation, there should be some perks. Like a bonus (none was given despite oral confirmation), like a high paying shop, or assigning a desired/requested shop to the shopper.
Just to reiterate - I am not complaining about the 3 flake citations I received in 2007. The scheduler had every right to scream my bad to everyone else in the company. And yes, I have asked the scheduler/the company to remove the flakes. "Oh we can't do that." and "Oh, um, well, I will see what we can do?"
If the scheduler puts them on, can't they remove them? If they can't remove them, who can?
How long is long enough? Every time I log into that company, I see the flakes (yet none of my hero citations with them) and it reminds me of a very sad time in my life. I loved the company.
Thank you to anyone who responds with more information.