Sunshine - I have done many shops for ACL, so I must admit that I have made a mistake or two. Explain to them the truth. I have always done that and have always been able to shop with them. Of course, that means to improve. Some habits I have developed in this area:
1) Always go to the restroom whether you think it was not specifically asked for. It probably was.
2) Always take a picture of the restroom, especially anything that is out of order. This will help you to remember details, justify "no" answers, and might have been required anyway.
3) I ALWAYS take pictures of every food item. I try to do before eating a bite, but even if we forgot, I still take a picture. This has helped tremendously when I have to describe the food items. Now days everybody takes pictures of their food so it is not a giveaway.
4) I will never remember all the names and descriptions of the people that I interface with. So since I wear a recorder (legal in my state), I try to whisper this information into the recorder. Same thing can be accomplished by sending a text with the info to self.
Just a few things I've learned that help me.
In retrospect, they probably would have preferred the shop ran over a few minutes than to have one step handled incorrectly but there have been so many stories of shops being tossed for 30 seconds that I was focusing on getting out on time and forgot "do not order anything to go."
Everyone is worried about recording in a state that don't allow it.
There are NO states that don't allow video recording, if you don't have the microphone turned on. You can video in ALL STATES.
Then there are states that expressly prohibit recording of voice over a wire.
Then there are states that have had LEA exploit the wiretap laws for the benefit of LEA and illegally and without true statue attempted to prosecute people for video taping them at a safe and non interfering distance.
This is a very gray area, and you can't trust what you read on a website. There are cases that are changing the freedom to record in public spaces and this is not settled or set in stone in many states.
I have had a law professor comb the state case law in my state and think that it is ripe for a challenge the way the code is written. I don't want to be that case, so I won't give video with audio attached to an MSC without a release.
I can strip audio or program my video recorder to not record the audio:
Actually he is correct about video recording. The laws govern audio, not video which is why so many businesses have video cameras that don't record sound. Video cannot be used anywhere there would be an expectation of privacy such as locker rooms and rest rooms. For video versions of some retail shops with multi stall restrooms we are expressly forbidden from visiting the restrooms even though it is a requirement for the written version of the shop. So if scanman is using his camera on any written shop requiring a restroom evaluation he is breaking the law, even if it is a one party state and he is not recording sound.
For my shopping purposes video without audio would be fairly useless so I just forgo the camera in places it is not allowed. When using my camera for a traditional shop I don't use the restroom with it running unless it's a single person restroom.
I'm not doing video shops yet, but my key fob camera is quite capable. I have an extended cable and a shirt that allows me to add a small extra battery pack and an extended video camera that is smaller than the defined standard PV-500
I love my fine dining shops and this makes them so much easier to get facts I may not recall.
How do you use a key fob camera to capture names? I have a hard time getting them, too.