@Sybil2 wrote:
MSCs and editors are not obligated to give you a reason for a rejected report.
@guanadu wrote:
Recently, I was supposed to find an out of stock item and seek help. I did. She said that they were out - without checking. But she did tell me that the item was also stocked in another part of the store. I went and checked and there wasn't anything. Two days later, the MSC called and wanted me to re-do the shop, saying that there was, in fact, one of the product somewhere in the store... I had just gotten off a flight and would not be back in town for 5 days. But, my point to the MSC is that their client should want to know that the person I spoke with did not do what she was supposed to do. Finally, they accepted my report. Isn't this why companies hire us? To let them know if their employees are doing the right/wrong thing?
I have also found that some of the franchise owners of a fast food chain like to argue with the facts that shoppers give them. Yes, it really took 8 minutes to get my order... Yes, the person who served my food was NOT wearing a name tag. But some franchise owners just don't want the truth going to the corporate office...
@LJ wrote:
@Sybil2 wrote:
MSCs and editors are not obligated to give you a reason for a rejected report.
I disagree. When we accept a shop, we have entered into an agreement with that MSC that we will do the work in exchange for an agreed upon fee. It's wrong to just drop one end of the bargain with no reason. If we do, we're called flakes and will be out of business soon if we keep it up.
Others have compared us to other ICs like plumbers. If you were a plumber and agreed to fix a leaky pipe for $150 and finished the job, would it be acceptable for the homeowner to say they're not going to pay you without saying why?
We shoppers need to share the name of MSCs who routinely do business this way the same way they share the names of flaky shoppers.
@LisaSTL wrote:
No offense Sunny, but since when do clients get reports within hours? We often see them sit in the editing process for days and days. The shop was completed 48 hours before the OP left on the trip. For some MSC contracts that is the designated period we are to be available although it doesn't stop them from waiting nine or ten days and giving us 12 hours or less to respond. From what I read the OP was available to answer questions, just not available to reshop the location. Since a reshop really should not have been necessary, and apparently wasn't since the MSC relented, that was reasonable.
@guanadu wrote:
I was available, I took their call, I had my Smartphone and laptop with me. So you're saying that if I'm going out of town, I should not accept shops for three days prior? That is silly and you take this 'job' WAY too seriously. I was not available to GO BACK TO THE STORE - if I had screwed up, I would have gone back - if I could have. The test here was in how the employee handled the out of stock issue. She did not look it up on the computer but she did tell me where else to look. I did look there. If someone picked up that one lonely product and decided that they did not want it after all, left it with the potato chips, How. Exactly. Am. I. Supposed. To. Find. It?!
@guanadu wrote:
Marketforce doesn't show if the report was submitted or accepted with the customer. I wish they would do that, like several other MSC's - where you can see that it was submitted and/or accepted, and on a lot of Sassie companies, you can tell when it's accepted when they state a payment and the date of payment.
Marketforce is very quick to ask more questions and they do edit very quickly. The shop I was talking about was not a Marketforce shop. It was a shop for another MSC that I do a lot of work for and never have any issues. But, in the end, I think they figured out that the spirit of this mystery shopping is really to assess whether or not the employees are doing what they are supposed to be doing.
@Ribbit wrote:
I had a shop where I was to wait to be assisted, then try on an article of clothing. Well...........I waited....and waited.....walked by the clerk who didn't acknowledge me......walked back by her and dropped an article of clothing, which she picked up but no words spoken.....and I waited. I walked up to her and asked for help, she told me they didn't carry my size (YES, THEY DO). I made my required purchase with the non moving cashier and reported my shop. It was rejected because I didn't try on clothes, which took the floor clerk's attention in order to do so. Sometimes, you just HOPE they do their job!!