@dspeakes wrote:
When they "pester" you for details, they are trying to *save the shop so they can pay you.* The client has to approve the report, not Market Force, so if Market Force contacts you they are telling you the client won't approve the report without those details.
True facts. 100% of the reports I had failed by MF were due to not following the directions exactly. That ff chain is very specific about their reports and requirements and will check drive thru video and in store video to verify everything. If your stuff is off by more than a second or two, expect to have it rejected. If you brought a friend or sibling, you're gonna get rejected. Didn't stay the right amount of time? Well you didn't want that payment very bad did you?
It isn't like other clients where a little bit of leeway is okay. Their management bonus's are highly affected by the mystery shops that are done. They have to be picky because they owe it to their staff to make sure there is NOT question that everything in that report is true. If they find one inconsistency, you will be failed 100% of the time. If you worked there wouldn't you want to know that your bonus isn't in the hands of whether or not the mystery shopper was 100% accurate? I want that bonus to be in MY hands.
(I know this because my girlfriends best friend and former roommate is a manager for that company. He always wanted me to shop his store haha. )
I'm a super experienced shopper, but I wont do those jobs. Too high maintenance and better ways to make money. I had too many rejected shops for that client. Those reports require perfection and it's just not my cup of tea
I do tons of other work for them that I don't have those same issues. Just to clarify for everyone, tons is an idiom and i don't literally mean 2k ish.
On this forum we get exactly 1 side of the story. That's it. It's incredibly rare for any msp to simply do shady @#$%& like not pay someone with no explanation. Hell, ive done thousands of reports and ive never had a report rejected without reason that satisfied me except once. I appealed the decision of the editor and explained why the directions weren't followed (there was legitimately two ways to interpret a section and one was not okay by the client). I won the appeal. Got paid. There was an occasion where a client did not accept my report, but the MSP said I followed the directions and paid me anyway.
I question anyone who claims they were not paid from an MSP for "no reason". Short of them lying to you and pocketing your payment that means the scheduler, editor, and what have you are also not getting paid so short of stealing, there is literally no reason to lie to you about this. They are SUPER motivated to make sure your shop is accepted. Schedulers only make as much as their shoppers do reports correctly and MSP's only make as much as shoppers complete too.
Just a note for everyone, just because an MSP doesn't pay you with an explanation doesn't make it legal. When you accept a contract with a business or individual and they do not want to pay you, they have to demonstrate how you didn't fulfill the contract or they are legally obligated to tell you. They may not give you an explanation but that doesnt' make it legal.
Plus just look around the forums. It's easy to know when it's a crappy MSP. They dont last long and EVERYONE is talking about them. Take the video shopping company who hasn't been paying shoppers as an example of that.
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