Botox pizza, otherwise known as Papa John's (his face looks like it had botox) the pizza place you ordered, I am very familiar with. I have never had a recorded greeting, so that is why I suggested you call your scheduler and ask if a pre-recorded greeting, with an upsell in it, constitutes a upsell, prior to your placing your order.
I have also not done a carryout in a few years, only delivery. ...
Are you sure you weren't supposed to do a delivery, given the questions you have on your report? Did you have more than one shop, one being delivery and one being carryout?
If it was carryout, as I recall, you had to arrive within so many minutes of the placed call. That is why I always called on my cell phone, from a block away and I think I had to get there in 10 minutes, because you have to do observations, like cleanliness and such...(not sure if things have changed)..