After going through the motions of the customer, from browsing to checking out, with a heavy sigh, she conceded that, "Yeah, that was the customer's experience and the report was probably accurate."
The experience was good for both of us. I learned who shopped them, I was able to see if from a customer's perspective, and it helped me be a better employee while I worked there. And for those who want to ask, no I don't shop for THAT MSC. I'd like to...especially since that company [that I worked for] went out of business years ago!
Sometimes the companies listen, sometimes not.
And I think often, employees have a knee jerk reaction to dispute part or all of a report.