@jmitw wrote:
What about the professionalism of listing the shop you would like in the email or including the text of the email you were sent for their reference?
@iiCyou00 wrote:
Today I had a scheduler tell me that she had no idea what shop I emailed her about because she is scheduling for 10 companies. The city is unique and all she had to do was search the city name.
I was standing right there and could have easily dropped in and performed that quick bank job. Because this schedulers system does not allow self assign we are at the mercy of her busy schedule. 24 hours later is usually when she approves request. Its just not an efficient way to fullfill all jobs a client needs performed.
As of today I wash my hands of scheduling companies since the level of professionalism is not meeting my standards. Yes I have standards of expectations from the people I contract with. Respect goes two ways.
@Jay C wrote:
Somewhere today or tonight there was probably a scheduler complaining to the other schedulers about an unprofessional shopper who has no respect for schedulers. If the OP is lucky, they aren't discussing him by name. Professional communication means you identify yourself and your need, you don't just send a command and expect someone else to jump through hoops for you and figure it out. The OP says "The city is unique and all she had to do was search the city name." ALL? Why should the scheduler have to do that? The OP snapped her fingers and the scheduler didn't jump. The OP "was standing right there and could have easily dropped in." Massively unprofessional. Entitlement.
And what's up with the complaint that "24 hours later is usually when she approves requests?" That's BAD? I can name more companies than I have fingers to count them with who take a bunch longer than 24 hours to schedule a shop. Some take so long that I regularly cancel my application for a shop. MHO is that 24 hour response from a scheduler is good. I have standards of expectations from the people I work with and the OP doesn't meet them.
@MDavisnowell wrote:
Judyschedules, if the shopper's email is a reply to your email, is not all the pertinent information in your email? Or, are they emailing you from the blue sky without a decent subject line?
@bgriffin wrote:
One of my favorite lines from any song ever and one that people rarely seem to understand.
Did you see the real Pink Floyd or the fake David Gilmore Band version?
@judyschedules wrote:
I cannot tell you how many times I have gotten replies to emails about available shops with the following:
"I can do that shop"
No name, no shop name, no shop date. A reply like that goes to the bottom of the replies and I will address it when I have finished responding to all of the other emails where the shoppers have provided critical details like THEIR NAME and which shop it is that they are applying for.
@TxB17Lady wrote:
I wouldn't have a scheduler's job! From a personal perspective, before retirement I worked in an industry where I was on call 24/7/365. I don't think it is realistic for us to expect schedulers to do that. They have lives, too.
I will say that I have applied for shops and when the day arrived and I had heard nothing, I finally realized that I wasn't going to hear back. Not professional. But, thank goodness it is rare.
I do love self assigns. It allows me to get a shop at the last minute, when I am heading into a major urban area. Gets the shop off the scheduler's shoulders and me a shop I might not otherwise have a shot at. Just sayin'.
@MDavisnowell wrote:
Judyschedules, if the shopper's email is a reply to your email, is not all the pertinent information in your email? Or, are they emailing you from the blue sky without a decent subject line?
@Karen IL wrote:
I can't wait to see the reply to this post, because it is what I have always assumed as well.
@MDavisnowell wrote:
Judyschedules, if the shopper's email is a reply to your email, is not all the pertinent information in your email? Or, are they emailing you from the blue sky without a decent subject line?