I recently did a Cable shop in Indio,Ca. The guidelines provided three scenarios. Number #1 is if you have one sevice, you should ask about the other two. Number #2 is if you have two of their services, you should ask about the other one. Number #3 is if you have all thee of their services, you should ask about their advantages over a competitor. In that I have all three, I followed Scenario #3.
Soon after submitting my report, I received an email from Jennifer Ilagan, telling me that she has declined my shop because I did not follow an approved scenario, claiming that option #3 is for a customer that has NO services.
I sent her a reply, reminding her that the guidelines stated that if I have all three services that I should use Scenario #3. NO RESPONSE. I then sent her another reply, quoting the directive. "if you have their service and currently have all three of their services, the only option you can select is Scenario #3." NO RESPONSE. I then sent her one last email with an attachment of the page from her own assignment email where this was clearly stated. NO RESPONSE!
I feel that I received an unfair decision based on her own incorrect interpretation, as well as her failure to communicate to resolve the issue.
Soooo, BEWARE!
Edited 1 time(s). Last edit at 07/12/2015 02:20PM by Donald Belcher.