Okay, long story short-ish, last year, I did a shop (storage facility) with a company I had done only a few shops with before. In the end, my account was deactivated and I got very little information and no opportunity (that I saw) to avoid the situation. I'm not one to bash people. So regardless of how wronged I may have felt, it's not about that. I am curious if anyone has had similar issues? And even, how maybe someone would have handled this? If there is a scheduler out there, how would you expect a shopper to handle a situation if they weren't getting notifications and they noticed their shop just sitting there for more than 3-4 days. I'm using Gmail as my email. I generally use one email address that is specifically for shopping and other independent stuff I do. It goes directly to my phone, tablet and computer. I have maybe 3 companies that go to the old Gmail email I used which I check regularly (at least once a day) too, but I have not been able to get it switched over in the MSC system for one reason or another.
More details: I submitted said shop as I had before. I logged in each day for the first 6 days only to find that the shop was sitting in the same state as it was when I submitted it: "Complete". 9 days after the shop, I logged in to see if anything had changed and I find my shop had been "excluded without payment" and noting that I did not respond. So I reach out to the scheduler both through the system "contact" link and through the email from my shop confirmation to apologize and attempting to obtain more information. I was informed I did not respond to any requests for more information and the fingerpointed at me informing that it is my responsibility to continue to check and the respond promptly. I checked my inbox, spam, deleted folder and find nothing. I do not hear back from the scheduler ever again. I ask how they reached out to me and confirmed that apparently the editor emailed and called me when they did not get a response by email. The schedule says I'll see if anything can be done and get back to you. So again, I check everywhere under the sun in my email then my phone and google voice account (which is the number I use for shops) online because surely I missed them somewhere. Still no evidence of any attempt to reach me. No voicemails, no emails, no other notes in my account. I ask which number they called from, when the emails were sent and calls were made, more information to try to figure out how and what exactly I had missed and how. Alas, I get a system generated email (yep, an actual real life email from the system) advising me that my account has been deactivated. I send another email to the scheduler stating I understand my account being deactivated and that they have a job to do, but still feel it is important for me to know. That I am trying to understand whether for future shops or just for my own experience as a shopper what exactly went on. I got nothing. I'm 3 years into shopping (to some that's pretty experienced, for others I'm still a newbie). I don't want this to happen, but at the same time, I don't want to be a nuiance on day 2 emailing every scheduler that when I see a shop hasn't been updated that it is still in complete status to avoid losing accounts. And I surely don't want to assume everything is okay when it's not.
What is ironic is that I had a similar issue with another company months later. I got a call from my scheduler saying the editor was trying to reach me because they needed clarification on something. The scheduler told me that the editor had emailed me the day before and was waiting on my response. While on the phone, I check. There was nothing noted on my account and I was unable to find any emails, even with searching by the editor's email. That was a difficult one but I was so happy that the scheduler called me. Eventually, through battling emails that I was not receiving from the editor and with the assistance of the scheduler, we got things resolved. I sent an email thanking them both and apologizing for whatever issue was going on (even though I did feel it was strange and beyond my control).
Through reading on the forum, I've generally noticed pretty good feedback about the company which my account was deactivated. Maybe a complaint here and there (but that's gonna be with just about anything I suppose). I noticed recently as I accidently logged into this site through the Jobslinger that the scheduler is no longer there (it says deleted where the name once was). I've had some great schedulers through my days of shopping. I've had some so so. I've had some non-responsive ones. I've given some thought to maybe reaching out to attempt to give it another shot with the company, but I'm not sure on that one.
More details: I submitted said shop as I had before. I logged in each day for the first 6 days only to find that the shop was sitting in the same state as it was when I submitted it: "Complete". 9 days after the shop, I logged in to see if anything had changed and I find my shop had been "excluded without payment" and noting that I did not respond. So I reach out to the scheduler both through the system "contact" link and through the email from my shop confirmation to apologize and attempting to obtain more information. I was informed I did not respond to any requests for more information and the fingerpointed at me informing that it is my responsibility to continue to check and the respond promptly. I checked my inbox, spam, deleted folder and find nothing. I do not hear back from the scheduler ever again. I ask how they reached out to me and confirmed that apparently the editor emailed and called me when they did not get a response by email. The schedule says I'll see if anything can be done and get back to you. So again, I check everywhere under the sun in my email then my phone and google voice account (which is the number I use for shops) online because surely I missed them somewhere. Still no evidence of any attempt to reach me. No voicemails, no emails, no other notes in my account. I ask which number they called from, when the emails were sent and calls were made, more information to try to figure out how and what exactly I had missed and how. Alas, I get a system generated email (yep, an actual real life email from the system) advising me that my account has been deactivated. I send another email to the scheduler stating I understand my account being deactivated and that they have a job to do, but still feel it is important for me to know. That I am trying to understand whether for future shops or just for my own experience as a shopper what exactly went on. I got nothing. I'm 3 years into shopping (to some that's pretty experienced, for others I'm still a newbie). I don't want this to happen, but at the same time, I don't want to be a nuiance on day 2 emailing every scheduler that when I see a shop hasn't been updated that it is still in complete status to avoid losing accounts. And I surely don't want to assume everything is okay when it's not.
What is ironic is that I had a similar issue with another company months later. I got a call from my scheduler saying the editor was trying to reach me because they needed clarification on something. The scheduler told me that the editor had emailed me the day before and was waiting on my response. While on the phone, I check. There was nothing noted on my account and I was unable to find any emails, even with searching by the editor's email. That was a difficult one but I was so happy that the scheduler called me. Eventually, through battling emails that I was not receiving from the editor and with the assistance of the scheduler, we got things resolved. I sent an email thanking them both and apologizing for whatever issue was going on (even though I did feel it was strange and beyond my control).
Through reading on the forum, I've generally noticed pretty good feedback about the company which my account was deactivated. Maybe a complaint here and there (but that's gonna be with just about anything I suppose). I noticed recently as I accidently logged into this site through the Jobslinger that the scheduler is no longer there (it says deleted where the name once was). I've had some great schedulers through my days of shopping. I've had some so so. I've had some non-responsive ones. I've given some thought to maybe reaching out to attempt to give it another shot with the company, but I'm not sure on that one.