These kind of reports that make you want to pull your hair out, one strand at a time, will make me promise myself to NEVER accept that particular assignment again unless heavily bonused.
I honestly don't understand why so many MSCs want every item commented on from the questionnaire. If everything must be mentioned, why even have it?
Sounds like Service Check, which wants a comment on each and every item in the narrative, including the date and time of visit.
Never again. I just finished my first and last shop with this particular MSC. Certain MSCs, I don't mind the long, detailed, mind-numbing reports because the healthy fee always reflects my time and energy involved. But this place, oh hell no. The shop paid $15. I spent way longer at the shop than I wanted to in the first place. Did the report, then had to "narrate" my experience at the end of the 50+ questionnaire process. Then, 3 days later editor sends it back asking me to comment on almost half of the 50 questions I had just answered, including anything that was N/A or didn't even apply in any way to the shop, or things that I had already commented on in the smaller comment boxes underneath the specified question. I spent another 1.5 hours trying to muster up sentences for that. Then only got a "7" rating because the editor had to contact me. I have never had an editor tell me I had to comment on areas where the answer was "YES" or "N/A" unless it specified for me to do so in a comment box. So 2.5 hours for $15, no thanks. I'm good. This will go on my list of 10-foot pole MSCs.
I think it depends a lot on the editor you get and it isn't always on the same kind of shop. But I get the 'comment on each and every item' often enough I would rather take an extra few minutes and comment on 'each and every' rather than have the thing returned because I failed to comment on some 'yes' answer or other.
Customer Service Experts is my best company to work for. I get 10's on most of my assignments with all companies because I base all of my reports on my editor experience with them. Just answer every question in your narrative. Once you get used to this it is easy. I never have to take hours to do any report. This sounds like an airport shop.
Wow! This thread really hits home today! I just had a report returned to me from a company that I have done about 15 reports for in the past with no issue. It was an excellent visit and I gave a glowing report. She did not like how I described the meals and gave me an 'example' to use. I never described the type dishes the meal was served on. Is this common? I can certainly add it in the future but have never had an editor instruct me include this. I am really trying to take her comments and requests as good feedback to use for the future but part of me is really frustrated! But, I will take this as a lesson and do better next time..
Example give to me: The calamari were served on a large white plate. The portion was generous and they were hot. The calamari was lightly breaded and fried to a golden brown. They were crisp outside and tender inside. They were accompanied by a small bowl of marinara sauce for dipping. They were delicious.