@mystery2me wrote:
It's been a while, but I believe you have to set up a separate account for the rover app. You should have received an email with instructions on doing this. I believe there was a link in the email that you must open from your mobile device.
This is correct. When you installed the app, you were supposed to get an email. There is a manual for the Rover app at GfK's website that walks you through installation. (It's been several months since I started using Rover, but I believe you get the link for the manual in the report form for the job you are doing.)
Regardless, you should have gotten an email from GfK with a subject line something like "Your Sassie Rover account has been created." In the email you were to follow a link, and set your password for Rover, download the app to install. Whatever you set your password to when you downloaded the app is the Rover password.
If you use more than one email address, I would search your inboxes for this email to see if you used a different email address for the app.