Hotel Shop Partial Reversal

Anybody ever have a problem where the whole bill was not reversed? I have one where the hotel tax, parking, and parking tax were not reversed.

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Which company were you working with for it? Was it supposed to be paid for?

I don't want to name the company because I like them and the scheduler. Some can probably figure it out. It was a big round of shops. Valet parking had to be evaluated. Folio was to be reimbursed up to a certain amount, which I was under. I received an updated folio from the hotel showing that I was only charged for the tax and parking, and the amount that was reversed agreed with that. I was just wondering if it might be a systemic problem. I have emailed a few times and have not received a response. It has been a month.

Intellishop is not good about replying to messages regarding payment issues. That's a fact, not an opinion.

To your opening question, yes, and after two months the MSC paid the difference to me directly and billed the client for their own compensation.
When I have had my hotel charges reversed, it has only ever been directly to my credit card. There has never been a new folio. Have you checked your card's transactions? If it's not there, then stay on the MSC to let them know that the client still owes you. Not just email to the MSC - pick up the phone. A month is too long, and they need to advocate for you.

@SoCalMama wrote:

Intellishop is not good about replying to messages. That's a fact, not an opinion.

Fixed it for ya.

*geez let's hope SCM has a better sense of humor than the last person I did this to.

There are reasons that a body stays in motion
At the moment only demons come to mind

@bgriffin wrote:

@SoCalMama wrote:

Intellishop is not good about replying to messages. That's a fact, not an opinion.

Fixed it for ya.

*geez let's hope SCM has a better sense of humor than the last person I did this to.

I had top read it twice. You are indeed accurate.

Yes, I have checked my card transactions. The full folio charge went through. Then a partial reversal came through. The amount left over equalled the amount on the new folio, which was the room tax, parking fee, and parking tax. No other adjustment has been made, and I check every day.

I am signed up to automatically receive an emailed confirmation of my folio. I have always just received the original, but then the entire folio has always been reversed in the past. It just seems so strange to me that they left the hotel tax.

I didn't have the scheduler's number and it is mot in her emails. I will call the main number on Monday.

Called the main number on Tuesday and left a message on the scheduler's extension. Crickets. Anybody know how to escalate something at Mercantile? I have sent three emails over the past four weeks, and now one unanswered phone call.

Hi Roxie! Our email servers have been messed up since last week and we are in the process of changing servers (hopefully will be all switched over tomorrow!) Please email me at my gmail email and I will forward to the correct scheduler, if it is not one of my shops. devaschedules@gmail.com Thanks!

@Roxie wrote:

Called the main number on Tuesday and left a message on the scheduler's extension. Crickets. Anybody know how to escalate something at Mercantile? I have sent three emails over the past four weeks, and now one unanswered phone call.

Deva Roberts
Director of Operations
shoppers@acemysteryshopping.com
ACE Mystery Shopping
[ace.shopmetrics.com]
[acemysteryshopping.com]

I was just looking for you Deva. I was going to PM you to see if you could help and here you have arrived already like the good guy in the white hat riding the white horse

My you have a lot of old 'has been' identities on the forum!

Deva is the best, even if she was mean and wouldn't let me do one of her hotel shops tomorrow night when the rate went to $300+.

There are reasons that a body stays in motion
At the moment only demons come to mind

Aww flash! (Blush)

@Flash wrote:

I was just looking for you Deva. I was going to PM you to see if you could help and here you have arrived already like the good guy in the white hat riding the white horse My you have a lot of old 'has been' identities on the forum!

Deva Roberts
Director of Operations
shoppers@acemysteryshopping.com
ACE Mystery Shopping
[ace.shopmetrics.com]
[acemysteryshopping.com]

I would LOVE approve those! I wanted to do one myself however the price per night was more than the allotted and I did not have another time I could do it for the cheaper cost. :-(. And thank you!!!

@bgriffin wrote:

Deva is the best, even if she was mean and wouldn't let me do one of her hotel shops tomorrow night when the rate went to $300+.

Deva Roberts
Director of Operations
shoppers@acemysteryshopping.com
ACE Mystery Shopping
[ace.shopmetrics.com]
[acemysteryshopping.com]

Edited 1 time(s). Last edit at 10/30/2015 04:01AM by SchedulerDeva.

HA! I looked earlier in the week hoping the one I wanted was still available but they were all assigned. Then I just checked when I saw this thread and one had opened back up. I could have taken it tonight, I'm like an hour away and would rather be there. :/

There are reasons that a body stays in motion
At the moment only demons come to mind

Bgriffin Email me at devaschedules@gmail.com and let me know if there's an Aloft, Element, or Hilton that you would like (I would need to know the name and city/state). I have a list of approved locations and can pick and choose which ones as long as I have a certain amount done. I can see if the one you want is on my approved list. These are rush shops so at this time, I cannot extend past 11/4.

@bgriffin wrote:

HA! I looked earlier in the week hoping the one I wanted was still available but they were all assigned. Then I just checked when I saw this thread and one had opened back up. I could have taken it tonight, I'm like an hour away and would rather be there. :/

Deva Roberts
Director of Operations
shoppers@acemysteryshopping.com
ACE Mystery Shopping
[ace.shopmetrics.com]
[acemysteryshopping.com]

If anyone is in the Tulsa, OK area only one was done here, so they have been extended to 11/07.

Edit** I see now they are going until 11/09

Edited 1 time(s). Last edit at 11/08/2015 04:03AM by stormraven73.

Update: The scheduler reached out to me and quickly took care of the problem. :-)

Excellent

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