@Flash wrote:
Too bad you didn't get them reported prior to the cancellation. Talk to your scheduler. Was there a phone number to contact on the emails with him/her? This probably would work better as a calm live conversation than trading emails. My sense is that there should be some compensation for your time though not necessarily the full fee since you did not need to do the reports.
@Flash wrote:
Too bad you didn't get them reported prior to the cancellation.
I think they should have paid you the full fee. If we go out that door, drive over there and do what we need to do, then we should be paid. That's my 2 cents!@bgriffin wrote:
I had one cancelled about 30 minutes after the visit. I was right after the beginning of the year last year, like the 3rd or 4th of Jan, and when I got there the location was out of business. About 30 minutes later I got a phone call from the scheduler telling me the shop was cancelled because the location was out of business. I told her I had noticed that when I went there about 30 minutes before. They paid me the full fee, although I did miss out on my favorite yogurt!
@rasky wrote:
Wait. You have a few of the same shops...which have already been cancelled (last minute at best)?
That doesn't make sense...I wouldn't do them.
I would be beyond pissed if I drove 90 miles to do an apartment shop ......and now they are refusing to pay you!@red-is-my-color wrote:
Good luck, I drove 90 miles to do an apt shop. The agent was there, I called twice, finally she called back conforming she was still there but was dressed in jeans and a sweat shirt saying not appropriate for seeing clients except she had been reported as with clients both times I called. I told her it was ok I was in jeans myself. I get there she shakes my hand, tells me she is too sick to stick around but that she wanted to meet me. The company which I have done a lot of shops for is reusing to pay me now. If I had insisted that she stay I would be an insensitive jerk and risk being caught as a mystery shopper.
@niclinblue wrote:
I beg to differ with FLASH because it is something to worry about. How can you not get somewhat worried and/or upset when something like this happens. It's not knowing if the company will pay you or not. You get a feeling of helplessness and that you have no power to sort it out. I had this happen some years ago and was very lucky because the MSC paid me the full fee with no problem. I also feel that the fees the MSC's are paying for a closed location are not fair. If you telephone your target location and can only get a recording of their location and hours of operation, you would expect that location to be open. When you drive there and find the place locked up, the closed fee just doesn't cut it since you have done your due diligence on calling and checking on the location. I also had a MSC tell me that when I called and didn't get any answer after 4 calls over a few hours, I should have driven out to the target store to check. That one pissed me off since it would have been a 20 to 30 minute drive to confirm the store was closed and to then only get paid the $3 or $4 closed fee just doesn't cut it.
This happen with my favorite Mexican Rest. It was the only reimbursement only shop I would do. I got 1/2 the fee and now have to go cross town to the only remaining location, which isn't as good as the closed location.@bgriffin wrote:
when I got there the location was out of business.