If it is a low paying shop and they have a low character limit, I look at the questions asked and stick to ONLY the items that are asked and ignore the crack/meth dealer in the dining room. They did not ask about the customer. If they did not ask any questions about the facility, then they don't want to know that the roof had a tile cave in from a water leak in the roof and that one of the bathroom stalls is screwed shut. The available stalls had supplies and the crew members did what they were asking, so that is what is reported.
The way I see it, if they wanted to know more detail, they would ask open ended questions and provide enough space to answer the questions.