Hi,
I do apartment shops all the time. I will do shops without a bonus if it is really close to my home. If I have to drive away, then I ask for a bonus. I usually get a bonus when I request it. I keep track of what is on the website and when I see that they are not being accepted, I write the scheduler and ask for a travel bonus.
When doing the shops, I call various times and note who answers the phone. After the required number of calls, I write the scheduler and state that I cannot reach the target agent, can I call and ask for them by first name only. I have yet to be told no. You can also call using another phone to the apartment office to see if that person is still working there. Sometimes the targeted agent is no longer an employee.
I do think the reports are sort of long but I am getting better at it. I have also asked for an extension on the amount of time to submit the reports and have been successful in getting the due date extended. You must have a good reason for asking for an extension.
Hope this helps.