Odd. I've found the main groups in Marketforce (are there four now?) to be reasonable and helpful. I understand that Certified sometimes becomes very unreasonable, but Shop 'n Chek has always been very fair with me. (They only goofed up twice: once with requirements to time to the millisecond, and once to challenge me as having rounded my times. Of all the nerve!!)
Anyway, if you are just getting started in MSing and want to do it, e-mail them with the facts and ask how you can do better. If you are experienced ... what can I say? Convictions of the innocent happen all the time. It's called life.