@COMystery wrote:
I wrote the report objectively. The company has the recording, they can make their own conclusion as to how rude their employee was.
I wonder if they lose their jobs over the first incident? That would be harsh. How about when they smelled so awful that you had to have the car detailed after having it returned to you? (Think Seinfeld episode in real life.) Or when they eat the jelly beans you left in the console?@walesmaven wrote:
It is really hard to report that someone took the $1.50 in quarters out of your car when they parked it, when you know he/she is going to lose that job.
@deelitefullyme wrote:
I had to do a negative report for a loan shop. With the limited amount of information I provided, I should have been turned down for the loan as specified in the guidelines. I was not. I left out of the store with a loan. Hated it too because it meant I had to make a second trip later to pay it back. Two trips for the same pay since the employee was suppose to reject me.
The employee was not rude or anything, he was just trying to get a loan out. When he asked for information and I said I didn't have it with me, he would just say, "that's okay," and type stuff into the terminal. For employment, he just said give him an address and a phone number and not to worry because no one would be called.
I wrote up an accurate report and have since been called on the phone to perform two additional shops. I didn't feel bad outing the guy. I was just glad he was not in the shop when I paid the loan back. I don't know when he will find out he was mystery shopped and didn't want an angry employee on my hands.
I wouldn't feel bad about this, personally. The person is stealing from me. They are probably stealing from others, too. This is wrong and reflects very badly on the company. Losing their job is light punishment for an offense that could result in jail time.@walesmaven wrote:
It is really hard to report that someone took the $1.50 in quarters out of your car when they parked it, when you know he/she is going to lose that job.
@kelli79 wrote:
I had a very negative experience with the junk removal people. I was excited to accept the job because I was just getting back into mystery shopping after a 6-7 year break. I wanted to reestablish myself with the companies I used to do work for. I accepted the job, and had my scenario planned. When I had to offer them cash to take my junk away... they quickly accepted. They kept dropping their price lower and lower. I had to refuse the service. They were looking at me like I was crazy...does this crazy lady even want her junk hauled away?? It was very awkward to say the least. They even told me that it was off of the books. They would take the cash and split it. My stomach turned over and over knowing I was going to have to report this. They had to be reprimanded in some way for this. If they were, they knew exactly where to find me. They could easily show back up at my house to retaliate. I didn't even think about a negative experience when accepting the job. I will never do an in-home shop again.
@kelli79 wrote:
I had a very negative experience with the junk removal people. I was excited to accept the job because I was just getting back into mystery shopping after a 6-7 year break. I wanted to reestablish myself with the companies I used to do work for. I accepted the job, and had my scenario planned. When I had to offer them cash to take my junk away... they quickly accepted. They kept dropping their price lower and lower. I had to refuse the service. They were looking at me like I was crazy...does this crazy lady even want her junk hauled away?? It was very awkward to say the least. They even told me that it was off of the books. They would take the cash and split it. My stomach turned over and over knowing I was going to have to report this. They had to be reprimanded in some way for this. If they were, they knew exactly where to find me. They could easily show back up at my house to retaliate. I didn't even think about a negative experience when accepting the job. I will never do an in-home shop again.
@teriraia wrote:
One thing that I can pretty much count on is a negative report has a greater chance of being returned for further clarification, if not outright rejected.