Here is the itinerary. (Please note this program is subject to change without notice.)
Saturday, May 14th 4:00 PM to 6:00 PM
Optional network event- (Please see IMSC Online registration)
Sunday, May 15th
7:45 AM to 8:00 AM
Continental breakfast
8:00 AM (IMSC member check in and networking)
8:15 AM (Non IMSC member check in and networking)
8:30 AM
Please find your seats for today’s announcements
Conference Hall:
8:45 AM to 9:30 AM
Presenting Matt Jones- Victory is a Marathon!
Keynote Inspirational Speaker and three time Cancer Survivor
Conference Hall:
9:45 AM to 10:45 AM
Taking a Look at Secret Shopping from the Perspective of the Business Owner
Darren Dennington- Service with Style
10:55 AM to 11:55 AM
Conference Hall:
"Champagne Image on a Lite Beer Budget"
Melinda Brody
(Registration desk closed at 12:00 PM-please see IMSC table for assistance)
12:00 PM to 1:00 PM
Lunch: Please enjoy a quick lunch at one of the great restaurants onsite.
Prize giveaways- 1:05 PM
1:15 PM to 1:45 PM
Conference Hall:
Faith Perceptions Introduction
Conference Hall:
2:00 PM to 3:15
I don’t do Facebook! (Bring your phone)
Ann D. Android- Servanne iPhone
Create the account-phones
Privacy
Jobs and groups- add one friend
2:00 PM to 2:30 PM
Breakout session: Tunica A:
Dan Thomas
Intro to Video Shopping
2:45 PM to 3:15 PM
Breakout Session: Tunica A:
Beginners' Guide to pumping up you MS talents and earnings- Cilla R.
Conference Hall:
3:30 PM to 4:30 PM
ShopMetrics- It is all about the Shopper!
No Breakout Session
Conference Hall:
4:45 PM to 5:30 PM
Shopper Panel- Route planning tips from three veteran shoppers
Acaysha D., Patricia T. Lori B.
Conference Hall:
5:45 PM to 6:30
For all companies and experienced shoppers:
“Huddle” Strategies for improving our industry.
Moderated by Astrid R.
Monday, May 16th
7:15 AM to 7:30 AM
Continental breakfast
Registration check in
7:30 AM to 7:45 AM
Networking with Sponsors
7:45 AM
Please find your seats for today’s announcements
8:00 AM to 8:15 AM
Conference Hall:
What you think you know might be wrong
IMSC President and Vice President
8:20 AM to 8:50 AM
Conference Hall:
National Shopper Survey Results
Janet Fitzgerald Sipe- Service Connections, Inc.
9:00 AM to 3:00 PM (Note- 1 hour break for lunch at 12:00 PM)
Conference Hall:
Under Cover Video Training
The Dynamic Duo- Kathy Hart from Clear Evaluations and Melinda Brody from Melinda Brody and Company
Video training break down:
9:00 AM to 11:00 AM: New Homes- Melinda Brody
11:00 AM to 11:30 AM: Role Playing- Kathy Hart, Dan T.
11:30 AM to 11:55 AM: Equipment overview- GreyHawk Video Solutions
1:15 PM to 3:00 PM: Video Shopping Basics-Kathy Hart
9:00 AM to 9:30 AM
Conference Hall:
Video training continued
Breakout session: Tunica A:
Part 1:
Tax Tips for Mystery Shoppers- Matthew T.
Breakout session: Tunica B:
Learn how to park a car!
Scott from Servimer
9:45 AM to 10:15 AM
Conference Hall:
Video training continued
9:45 AM to 10:15 AM
Breakout session: Tunica A:
Part 2:
Tax Tips for Mystery Shoppers- Matthew T.
9:45 AM to 10:15 AM
Breakout session: Tunica B:
Operational Integrity and catching it on video
Scott from Servimer
10:30 AM to 11:00 AM
Conference Hall:
Video training continued
Breakout session: Tunica A:
Part 1:
Audits- Learn hands on how to do audits!
Carey Medina- GFK North America
Breakout session: Tunica B:
“How to be that Mystery shopper that every shop company wants”
Chantee Brown- Impact Marketing
11:15 AM to 11:55
Conference Hall:
Video training continued
Breakout session: Tunica A:
Part 2:
Audits- Learn hands on how to do audits!
Carey Medina- GFK North America
Breakout session: Tunica B:
Apartment shopping
The Shadow Agency team
12:00 PM to 1:00 PM
Lunch: Please enjoy a quick lunch at one of the great restaurants onsite.
(Registration desk closed at 12:00 PM-please see IMSC table for assistance)
Prize giveaways- 1:05 PM
1:15 PM to 1:45 PM
Conference Hall:
Video training continued
Breakout session: Tunica A:
Part 3:
Audits- Learn hands on how to do audits!
Carey Medina- GFK North America
Breakout session: Tunica B:
1:15 PM to 1:45 PM
Be prepared, don’t get busted
Betsy J.
2:00 PM to 3:00 PM
Conference Hall:
Video training continued
2:00 PM to 3:00 PM
Breakout session: Tunica A:
Technology
Kimberley B.
2:00 PM to 3:00 PM
Breakout session: Tunica B:
Who am I today? Managing aliases and unique follow-up information for those high paid shops!
Cilla R.
3:15 PM to 4:00 PM
Conference Hall: Company session
Sales is Marathon!
Keynote: Matt Jones
3:15 PM to 4:00 PM
Breakout session: Tunica A:
I am shopping a church!
Faith Perceptions
3:15 PM to 4:00 PM
Breakout session: Tunica B:
I'm the Kind of Person who.... Getting into the right mindset for each shop
Liz G.
4:15 PM to 5:00
Conference Hall:
Talon Video- Get the Power!
For all shoppers and companies!
Jonathan Przybyl- Creator and owner
5:15 PM to 6:00 PM
Conference Hall:
Safety Training
Yvette S.