If they try to dispute it, it should be clearly documented by CCTV, which I'm assuming this large chain restaurant has.
Don't they get a copy of the receipt? That should state the table they were seated at. Or the register line you walked through and the exact time you paid for something. Do they really need to go through footage to figure it out or just fact check?@GuyFawkes wrote:
Writing a report explaining all the good and bad make's sense but please expect them to pull up the video because I have seen managers going through their surveillance trying to figure out who the shopper was after getting a pure nasty report. Going with what others said about adding lots of good make's sense because they can't go anywhere else. The company will see your one of their honest shoppers that explained both sides of the equation. Nice insight by everyone who wants you to keep that client!