COMCAST Call Center Phone Shops....Question

OK, so there's a particular MSC with dozens & dozens of call center phone shops available for Comcast call centers. The MSC gives you a fake last name and address, and you use your own first name. Find out what the call center has to offer you in terms of TV, phone, ISP bundles, etc. Also, it's not REALLY Comcast, but a reseller you are connected to, a reseller that has the authority to sell Comcast products.....interesting.

So, one of the instructions state that IF the representative asks you if he/she can "call you back at this number", you are to say "no". THAT makes me think that on THEIR end, the call center reps CAN SEE what number you are calling from! SOOooooo.....if you want to do more than 1 or 2, won't somebody get suspicious that this SAME phone number keeps coming through with the SAME first name but different last name & address???

Has anyone ever done more than one of these??? They're being offered for $6.00/call. Don't know if that is a good fee...any info appreciated. Thanks in advance.

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Is the call being made via a recorded system? If so, my understanding is it will generate random numbers.

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@LisaSTL wrote:

Is the call being made via a recorded system? If so, my understanding is it will generate random numbers.

No, the guidelines don't say anything about it being a recorded phone call. So I hesitate to apply for any because after one or two calls on my cell, and another two or so on my landline (yes, some of us still have those, too! lol), I'd be afraid that my number(s) would start to become recognizable. Oh well.

You can only do one shop per call center. You could also *67 if you were concerned.

I would like to do the calls, can someone tell me who is offering?

@DebP wrote:

I would like to do the calls, can someone tell me who is offering?

We cannot tell you the company, since the Client has been mentioned in the first post. But if you sign up for some NON-sassie companies, and some NON-prophet companies, and some NON-Shopmetrics companies, then you'll find it!! That's the best I can do!

@Jennniferml wrote:

You can only do one shop per call center. You could also *67 if you were concerned.

I forgot about *67! Thanks for the reminder.

We can't say because the client has been mentioned.

Can you email me: (removed)@aol.com Thank you!

Mod note: email address removed:
- for personal security and
- because it is not permitted by Forum rules and most ICAs to disclose which MSC has which clients. This is regardless of whether it is done on the public Forum or by using the Forum to request an email.

Deb the guidelines of this forum and most of the contracts we sign with the mystery shopping companies say we cannot link the client and MSCs. It doesn't matter if it is open forum, private message or by email. A contract is a contract.

Another suggestion, since the forum is public you might want to edit out your personal email address. You are opening yourself up for a ton of spam.

Sorry

If you are calling a toll free number, then *67 does NOT block your number. Since they are paying for the call, they can see your number. This has been discussed several times on this forum. It comes up every few months or so. This quote is from a Verizon website: "...blocking does not work when services that utilize Automatic Number Identification (ANI) are called (e.g., 0+, 0-, 700/800/866/877/888/900 and 911 Services)." [www.verizonenterprise.com]

@Jennniferml wrote:

You can only do one shop per call center. You could also *67 if you were concerned.

Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008

Thanks, myst, that's good to know!

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COMCAST Call Center Phone Shops....Question

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