There is a fantastic server who works at a restaurant that I shop every so often. I've had him as my server for almost every shop--maybe a total of 3 or 4 times. He's personable and efficient and knows the menu backwards and forwards.
So, today he greets me as usual, gives me the spiel, I order my beverage. I've ordered it before but it's a standard drink off the menu, nothing unusual. As soon as I place that order, he says, "Oh, yeah, I remember you now--you've been in here before, haven't you?" He proceeds to get a perfect score on service.
I'm going to order a different beverage next time I shop the chain, and avoid this particular location for a bit, but my question is this: would you include in your report that the server remembered you? It's a sign of great customer service....but I know for a fact that this particular client shares their reports with their staff. He'll be rewarded handsomely--and well deservedly--for the perfect score on the checklist, regardless. But if he sees that a customer he recognized wrote the report on this particular day, I'm outed. I'm inclined to be as generic as possible in the narrative. Is it dishonest to leave this detail out?
We are all here on earth to help others....What on earth the others are here for I don't know.
--W. H. Auden