I find it interesting and slightly troubling that some MSC will automatically reject a shop if a simple clerical or data entry mistake is made with the report. Data entry mistakes range from a simple date/time error, to uploading the wrong receipt, or perhaps clicking the wrong pushbutton option. I would think it would be in the best interests of both the MSC and shopper to have the obvious data entry error corrected rather than automatically reject the shop and place it back on the job board?! What am I missing here?
Just to be clear, I'm not referring to a major mistake or a shop that was incorrectly performed. I am referring to the simple data entry mistakes that occasionally occur even to the most detail-oriented shopper. Here are a couple of theoretical examples (there are many more):
#1 Shopper enters time arrived of 05:28 PM and time departed of 5:59 AM. They simply forgot to click the PM pushbutton and it should be obvious to any editor that this is a simple data entry mistake. Instead of confirming with the shopper to correct this oversight, the otherwise excellent report is rejected?
#2 A receipt from a similar shop performed the same day is inadvertently uploaded to the shop report. Wouldn't it be easier to simply confer with the shopper to upload the correct receipt instead of having the whole shop redone.
#3 A report requiring a complete narrative of the entire shop performed is missing one element of the shop (say the phone call portion). The narrative is otherwise excellent and valuable to the client, but the shopper simply forgot to add the phone call portion to the narrative. Wouldn't it be better in the long run to return the shop to the shopper to have the missing element added in rather than have the entire shop redone?
I know that many MSC will work with the shopper to have simple data entry issues corrected rather than penalize the shopper unnecessarily, but there are some MSC who will simply reject the entire shop for something this minor. I would think that these simple data entry issues are obviously just mistakes and not an attempt to falsify data or shop details. As good as we are 99 percent of the time, we are simply human after all and bound to make an occasional data entry error....
Both #2 and #3 of the above examples have occurred to me personally and I was fortunate enough to be working with reasonable MSC at the time and each oversight on my part was quickly fixed and the shop approved. Had I been working for certain MSC that automatically reject shops for these type of data entry errors, I would have been SOL...
editted for one spelling error...we are human after all!
"We're just two lost souls swimming in a fish bowl -- year after year..."
Edited 1 time(s). Last edit at 07/31/2016 05:46PM by msimon-2000.